Customer Service Air & Sea Apprentice DSV Road Limited

To meet customers’ requirements and present as the “professional” in customer support to both internal and external customers and suppliers for the safe and efficient transport of cargo effectively and in accordance with company operational procedures and statutory requirements including Health and Safety.

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Closing date: 20 Apr 2023

Apprenticeship summary

  • Annual wage

    £14,625.00

    Starts at £14625 p.a., rising to £16,575 pa after 6 months & £18,525 after 1 year

  • Working week

    Monday - Friday - shifts to be confirmed between 9.00am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    30 Apr 2023

  • Date posted

    02 Feb 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000129242

  • Positions

    1 available

What will the apprentice be doing?

Main purpose of the job/apprenticeship:

To meet customers’ requirements and present as the “professional” in customer support to both internal and external customers and suppliers for the safe and efficient transport of cargo effectively and in accordance with company operational procedures and statutory requirements including Health and Safety.
 
Some of the Key Tasks of a Customer Service Specialist:

You will be given training and support to enable you to be fully proficient in the below:

  • Communicate effectively in a professional manner with customers and suppliers
  • Receive jobs, review for accuracy, and allocate to service providers
  • Ensure legislative compliance in all areas including customs declarations
  • Validate shipment routing against operating procedures and guidelines (exports)
  • Confirm departure (exports)
  • Arrange collection from carriers and onward delivery to customer (imports) and monitor proof of delivery
  • Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
  • Communicate efficiently and effectively (via use of PC's, fax machines, telephone, etc.) with internal and external customers, suppliers, and other offices, as required by operational procedures
  • In conjunction with others, plan collection or deliveries
  • Proactive support of Customer Service teams
  • Liaise with external suppliers to monitor job progress
  • Irregularity handling and escalation as appropriate to
    next level (Team Leader or Manager)

Benefits:

  • Earn whilst you Learn - You will receive a salary and receive training and guidance from experienced professionals in the industry whilst completing an industry recognised apprenticeship
  • Become part of a Company that invests in you. If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Customer Service Specialist
  • Functional Skills in maths and English if exemptions cannot be provided

What is the expected career progression after this apprenticeship?

If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience, Proficient in Microsoft Office, Positive attitude, Willingness to learn, Punctual and reliable, Strong administrative skills, Strong customer service skills, Ability to work under pressure

Qualifications

GCSE or equivalent Maths and English (Grade 9 - 3) Desired

Things to consider

Important: You must be able to start employment before the end of September. Access to the company discount voucher scheme offering discounts on high street brands, cinemas, restaurants and mobile networks.

About the employer

Customer statement: We offer our customers global and competitive transport and logistics services of a consistent high quality. Growth: We actively pursue profitable growth balanced between a solid above market organic growth and an active acquisition approach. Operational Excellence: Operational excellence in our business processes is crucial in order to operate with the highest productivity, enabling us to be competitive and deliver timely and high-quality services to our customers. People: We strive to attract, motivate and retain talented people by offering responsibility, empowerment and growth opportunities.

Employer

DSV Road Limited

Address

3 Poplar Way East

Bristol

BS11 0YH

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Training

Training provider

SR APPRENTICESHIPS LIMITED

Contact

Paula Prescott

paula.prescott@sr-apprenticeships.co.uk

07507310934

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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