Customer Service L2 Apprenticeship COLCHESTER ELECTRICAL WHOLESALE LTD

Colchester Electrical Wholesale Ltd are looking to welcoming a new, enthusiastic Customer Service Apprentice to their team. Working in the showroom and dealing with customer needs, with training on the job and working towards a Level 2 qualification in Customer Service. The role involves face-to-face interaction serving customers in the showroom. Dealing with tradesmen as well as the general public.

Sign in to apply

Closing date: 11 Oct 2023

Apprenticeship summary

  • Annual wage

    £12,400.00

    This will be your starting wage & will be reviewed at 3 months following an assessment of your progress.

  • Working week

    Monday - Saturday with a day off in the week and one hour lunch. Hours to be discussed at interview Monday - Friday, 8.00am - 5.00pm. Saturday, 8.00am - 2.00pm.

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    17 Oct 2023

  • Date posted

    28 Jun 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000129021

  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with customer orders (picking/packing & checking)
  • Face-to-face interaction serving customers in the showroom
  • Dealing with tradesmen as well as the general public
  • Use of electronic point of sale equipment & cash handling

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Personal Learning and Thinking Skills (PLTS)
  • End-Point Assessment (EPA)
  • Functional Skills English and maths, if required

What is the expected career progression after this apprenticeship?

  • Ongoing employment upon successful completion of the qualification is available for the right candidate, based on performance

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Number skills, Team working, Non judgemental

Qualifications

GCSE or equivalent Maths and English (Grade Grades A*-C/9-4) Essential

About the employer

Colchester's Premier Lighting Showroom Britain's oldest recorded town is home to one of East Anglia's major domestic lighting and decorative lighting showrooms - here you can find a source of light for any occasion, with over a thousand fittings including domestic lighting and decorative lighting on display. But that's only half of the story; we are also one of the area's largest independent electrical wholesalers supplying many of the local electricians with everything from cable and clips to decorative brass switches. Our Colchester based store is ideally located for all your lighting and electrical needs in Essex and Suffolk.

Employer

COLCHESTER ELECTRICAL WHOLESALE LTD

Address

45 EAST STREET

COLCHESTER

CO1 2TG

You must have JavaScript enabled to view a map of the location

Training

Training provider

STAFF SELECT LTD

Contact

Nichola Webb

nichola.webb@novatraining.co.uk

07985 328312

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.