Business and Client Support Apprentice CHARITABLE GIVING LTD

An exciting apprenticeship opportunity for an enthusiastic candidate to join a small, well established and busy team, providing full administration and client support in the processing of charitable donations.

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Closing date: 16 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am - 5pm (30 minutes unpaid lunch break)

    Total hours per week: 37.50

  • Expected duration

    12 Months

  • Possible start date

    19 Jun 2023

  • Date posted

    02 Feb 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000128938

  • Positions

    1 available

What will the apprentice be doing?

This is a great opportunity for an enthusiastic and reliable individual who can work well under pressure and blend into a team environment.

The apprenticeship role will cover most aspects of business administration and customer/client support tasks but will mainly involve;

  • Data processing of client financial records
  • Regular use of telephone and electronic communication systems for liaison with clients and external agencies
  • As many tasks involve keyboard entry accurate keyboard skills and a calm, focussed attitude, and attention to detail are essential

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Customer Service Practitioner Standard - Level 2
  • On the job training to support role development
  • Off the job training (College attendance) to support qualification requirements
  • Employer to offer dedicated training time to support Off the job training requirements
  • Functional Skills support (maths/English) - if required

What is the expected career progression after this apprenticeship?

  • Employer is keen to encourage and develop candidate as much as possible and there may be a possibility of progression onto a Level 3 opportunty for the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental

Qualifications

GCSE or equivalent English (Grade 9* /A - 4/C) Essential
GCSE or equivalent Mathematics (Grade 9* /A - 4/C) Essential
GCSE or equivalent ICT (Grade 9* /A - 4/C) Desired

Things to consider

Before you complete your application, please ensure you are able to travel reliably to and from the employer location on a daily basis. Please check bus times/travel arrangements before submitting your application as employer location is just outside of main town area. Part of the qualification will require College attendance (currently one full day per month) and this is supported by regular remote training/site visits. College is based near Marsh Mills, Plymouth, so please ensure you are able to get to Plymouth for a 9am start on College days.

About the employer

Charitable Giving is an established HMRC approved payroll giving agency, specialising in processing regular charitable donations. Charitable Giving are based in a purpose built office on a small industrial estate just outside Tavistock. As per HMRC requirements for PG Agencies, Charitable Giving has UK charitable status recognised by the Charity Commission.

Employer

CHARITABLE GIVING LTD

Address

UNIT C4 UNION MINE ROAD

PITTS CLEAVE

TAVISTOCK

PL19 0NS

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Training

Training provider

FOCUS TRAINING (SW) LIMITED

Contact

Trevor Barnes

trevbarnes@talktalk.net

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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