Desk sale Executive Apprentice D 2 COMMUNICATIONS LTD

Our aim is to provide excellent customer service and to promote this idea throughout our organisation. Making sure all our customer needs are met to the highest of standards. Achieving sales targets in all agreed areas Sell ingthe full range of BT’s products and services.

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Closing date: 02 Jun 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    05 Jun 2023

  • Date posted

    01 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Achieve sales targets in all agreed areas
  • Sell the full range of BT’s products and services, keeping informed on any changes to the BT portfolio and pricing
  • Build strong customer relationships, engaging the client at Key Decision Maker level in business debates to identify and qualify & close solution opportunities
  • Account manage your customer base, keeping up to date with market and business trends including competitor activities, understanding developments for the client and  identifying new and emerging business opportunities
  • Populate CRM tools as appropriate
  • Ensure a positive customer experience is achieved with every customer interaction, and manage customer expectations in terms of delivery, installation and billing
  • Be familiar with the ordering processes to ensure customer orders are dealt with efficiently and right the first time with no order discrepancy failures
  • Constructively work as part of one sales team, sharing ideas, knowledge and resources to help build a first class sales force
  • Utilise BTLB resources and the BT brand to achieve results for the business and for the customer
  • To contribute positively to your own personal development through participation in coaching, training, and job shadowing

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Specialist Level 3 Apprenticeship Standard
  • Functional skills in maths & English if required

What is the expected career progression after this apprenticeship?

Full sales administrative role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative, Be Driven, Listening Skills


GCSE or equivalent Maths & English (Grade 4 or above) Essential

About the employer

Hello, I’m Simon Beevers, the new Managing Director of BT Local Business Birmingham to Hereford. I’ve been working within BT Local Business for over 16 years, so I’m no newcomer to the industry but offer a fresh approach to the area. I’m fortunate to have an excellent team who have superb local knowledge of BT and the products and services we can offer the SME space.







B16 8LT

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Training provider



Melanie Judd

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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