Customer Service and Administrator Apprentice PREMIER HEALTHCARE HYGIENE LTD

Premier Healthcare and Hygiene Ltd is a leading provider of wholesale medical supplies to GP’s, hospitals, public authorities, care providers, physiotherapy and podiatry practices. The company work closely with leading brands to bring their customers the best quality medical equipment and disposables, available at great prices.

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Closing date: 21 Apr 2023

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday - Thursday 8.30am - 4.30pm and Friday 8.00am - 4.00pm - 37.5 hours per week.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    31 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000127760

  • Positions

    1 available

What will the apprentice be doing?

An excellent opportunity has arisen for a Customer Service and Administration Apprentice at a leading provider of medical supplies, based in Gateshead. Premier Healthcare and Hygiene Ltd are looking for an enthusiastic individual, who is willing to learn, to join their friendly and professional team. The employer will fully support the successful candidate through their apprenticeship and offers great progression opportunities.

Main duties include:

  • Providing customer service support through various channels (Website, email, telephone, and face to face)
  • Overseeing and processing of customer orders through various channels (Website, email, telephone, and face to face)
  • Liaising with other departments when required, to facilitate smooth operation of customer service and sales support
  • Dealing with customer account queries
  • Updating and maintaining customer databases
  • Processing sales invoices and purchase orders
  • Providing excellent customer service to both internal and external customers 
  • Use of Microsoft Office to include Excel and Word
  • General administrative duties, such as filing, photocopying, and scanning

These duties are not exhaustive and other duties may be required.

Applicants should have good IT skills and be able to use a range of Microsoft packages including Excel and Word.

Probationary period applies.

What training will the apprentice take and what qualification will the apprentice get at the end?

Training to be provided

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • The apprenticeship will take a minimum of 12 months to complete
  • Functional Skills (if applicable)

Apprenticeship standard Customer service practitioner / Business Administration L3.

What is the expected career progression after this apprenticeship?

The successful applicant would have good long-term prospects with the opportunity to progress after the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Initiative

Qualifications

GCSE or equivalent English (Grade Minimum A-C/4-9) Essential
GCSE or equivalent Maths (Grade Minimum A-C/4-9) Essential

Things to consider

Please ensure that you can travel to Dunston for an 08:00am/08:30am start.

About the employer

Premier Healthcare and Hygiene Ltd is a leading provider of wholesale medical supplies to GP’s, hospitals, public authorities, care providers, physiotherapy and podiatry practices. The company work closely with leading brands to bring their customers the best quality medical equipment and disposables, available at great prices.

Employer

PREMIER HEALTHCARE HYGIENE LTD

Address

9 Halifax Court

Dunston

Gateshead

NE11 9JT

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Training

Training provider

ACCESS TRAINING LIMITED

Contact

Millie McLocklan

mmclocklan@accesstraining.org

0191 490 4646

Apprenticeship standard

Business administrator

Level 3 (A level)


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