Customer Service Apprentice Auto Windscreens

If you're looking for an opportunity to kick-start your career with a large successful business, this could be the perfect role for you. Aspire Learning Experience (ALEX) is our award-winning apprenticeship programme delivered by learning & development specialists who will support and challenge you to achieve your potential every step of the way. Providing customer service products and services including telephone, digital and written contact and communications.

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Closing date: 14 Aug 2023

Apprenticeship summary

  • Annual wage

    £12,000.00

    Our generous salary is considerably more than the National Minimum wage requirements & offers the right candidate the opportunity to earn over £230 per week with additional opportunity to earn a bonus payment based on certain performance indicators.

  • Working week

    Monday to Friday, 09:00 – 17:00

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    27 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000126737

  • Positions

    6 available

What will the apprentice be doing?

The role will primarily be to assist our wide range of customers to offer products and services that meet their requirements. You would be expected to deliver the highest possible standard of customer service whilst demonstrating a calm, polite and confident telephone manner and adhering to all company procedures.

Full training and support will be provided at all times and your key responsibilities for the role will include:

  • To provide a first point of contact for customers calling into our Contact Centre
  • Responsible for promoting the glass repair/ replacement services available
  • To participate in regular training and learning activities with our dedicated ALEX apprenticeship team
  • Adhere to our company V10 Values, Treating Customers Fairly (TCF) and Financial Conduct Authority (FCA) requirements

What training will the apprentice take and what qualification will the apprentice get at the end?

This role includes 20% off the job training spent with our own internal Talent Development Team studying towards a Level 2 Customer Service apprenticeship standard plus Functional Skills (if required). Training will take place at your usual office location, and you will have regular time scheduled into your calendar each week to complete learning activities.

Your training will be delivered in a blended format and includes regular face to face workshops, webinars, practical learning activities and the opportunity to practice new skills with your trainer.

Additionally, you will undertake a series of Personal Effectiveness courses over the 12-month period including project management skills and career mapping to support your own personal and professional development goals.

You, along with our other apprentices, will have ownership of a high-profile business project that will provide you the perfect opportunity to showcase your knowledge and put new skills into practice.

What is the expected career progression after this apprenticeship?

Our award-winning apprenticeship programme forms part of the wider group commitment to support and harness talent.

During your programme, you will take part in a “Department Passport” initiative where you will spend time with a number of other teams in the business to broaden your horizons and support your career aspirations.

Once graduated, you will have the opportunity to join the group on a permanent basis and develop your career with our established “Pathways” development plans.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Desired
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Desired

About the employer

Auto Windscreens are a leading UK automotive glazing company with headquarters based in Chesterfield. We're part of the Markerstudy Group, an energetic and highly innovative group of companies, established in 2001 and employing around 3,500 staff in locations throughout the UK. We're dedicated to giving our customers the best service possible and working to exceptional standards; this is what we’re all about. We are proud of our people, knowing they make our business the success it is!

Employer

Auto Windscreens

Address

Auto Windscreens

Brittania House

Storforth Lane

S40 2UZ

Contact

Anna Holden

annaholden@markerstudy.com

07442 861318

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Training

Training provider

E.J.MARKHAM & SON LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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