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Camden Council Registration Service Apprenticeship London Borough of Camden

To provide administrative and customer service support to the Registrars team and complete a Customer Service Apprenticeship qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Feb 2023

Apprenticeship summary

  • Annual wage

    £22,432.00

  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 36

  • Expected duration

    15 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    25 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000126357

  • Positions

    1 available

What will the apprentice be doing?

  • Manage reception area in welcoming visitors to the office and deal quickly and effectively with their needs, including directing visitors to the correct area within the building
  • Provide first line advice and referrals to service users on queries across the service, ensuring advice given is accurate and consistent and tailored to the service users, adjusting responses appropriately as required to make sure routine or simple information or instruction is clearly communicated in a helpful manner
  • Deal pleasantly and assertively with all service users, whether face to face, on the telephone, via email or post, demonstrate an aptitude for dealing with a wide range of people and a desire to empathise and assist
  • Assist service users to use new Council services and processes.
    Responsible for collecting fees or other payments from visitors / service users, ensuring that accurate change and receipts are provided and keeping cash / tills under careful watch and ensuring they are not left unattended at any time. Process refunds where requested under management instruction
  • Work with speed and accuracy at all times, using information systems to manage data in response to service user queries, entering data into paper or electronic records as required, ensure accurate records are maintained
  • Accurately file documents, whether paper or electronic, according to the established filing systems on a regular basis, without allowing a build-up or backlog to develop and ensuring routine procedures are accurately and correctly followed at all times
  • Master a range of basic and complex facts, information and processes related to the service area in which you are working (adhere to strict confidentiality). Maintain up-to- date knowledge of the service area, and be proactively share knowledge with other colleagues in similar roles to ensure the best possible service is available to service users. Assist service users to use new Council services and processes
  • Show full commitment to prescribed learning
  • Manage administrative processes associated with registration work; indexing historical records related to birth / death / marriages and civil partnerships, manage logging incoming post, producing printed and handwritten duplicate certificates, printing declarations of births and entering inquests, responding to customer emails and answering telephone enquiries
  • Manage administrative process associated with Citizenship: maintain database and input, pre and post ceremony administration for citizenship ceremonies
  • May be deployed to Tavistock office to help with duties

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service
  • WKC
  • 1 day per week

What is the expected career progression after this apprenticeship?

Potential progression and a level 2 customer service qualification.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Creative, Patience

Qualifications

NVQ or SVQ Level 1 or equivalent Maths and English (Grade Level 1) Essential

About the employer

Camden Council is a great place to work and to ensure that our communities are represented across our workforce. Ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

Employer

London Borough of Camden

Address

5 Pancras Square

London

N1C 4AG

Contact

Apprenticeship Team

apprenticeships@camden.gov.uk

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Training

Training provider

THE WKCIC GROUP

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

1. Please register with us on this portal before you proceed 2. Please ensure you have uploaded your tailored CV before attempting to apply 3. If you have not completed the additional questions previously, you will be prompted to do so before you can proceed. 4. Select ‘apply’ and complete the personal statement section. Please use this section to tell us why you have applied and how your skills make this role suitable for you. Recommended word count: 150 words

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Feb 2023