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Receptionist/Administrative Apprentice ADB ALARMS RESPONSE LTD

We’re looking for an individual who is seeking to learn and grow within a professional and light-hearted environment. - Helping customers over the phone and via email - Diary scheduling and management for the engineering team - Inputting and updating data on clients’ accounts - Team working to find solutions and remedies for clients

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Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage


    The entry wage would be £0.50 above minimum wage, this would then be evaluated after the first 6 months with the aim for an increase. Your wage would then reviewed and increased every 12 months.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.00am - 4.30pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    25 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Whilst you get started, you shall ‘shadow’ the office manager who will take you through your tasks step by step, training you in professional customer service and accurate computer capabilities.

On a typical day you will start with reviewing the engineer jobs from the previous day to collate details of any clients we may need to return to, from there you will plan and schedule any return visits and liaise with the client either by telephone or email. From there you will be able to update the clients’ computer records.

Throughout the day you will communicate with clients and UK police forces to arrange appointments and set up clients’ accounts in preparation of an engineer’s visit. You will also regularly be in touch with the engineers to ensure their day is going as planned.

  • Family run Company meaning you’re not just a number but a valued part of the team
  • Regular Company events and team building outings
  • One on one training
  • Company pension and private healthcare (once eligible)

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administration Level 3 Apprenticeship Standard

What is the expected career progression after this apprenticeship?

Options after 3 years to progress into Service Co-ordinator role or Team Leader positions.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Administrative skills, Punctuality, Willingness to learn, Reliability


GCSE or equivalent Maths & English + 3 further subjects (Grade Grades A*-C 4-9) Essential

Things to consider

-Family run Company meaning you’re not just a number but a valued part of the team -Regular Company events and team building outings -One on one training -Company pension and private healthcare (once eligible) -Progression to attend Industry awards and charity events

About the employer

We install and maintain security systems, such as Fire Alarms and Fire Detection, Burglar Alarms, CCTV Systems and Access Systems to a wide range of clients; from domestic properties to manufacturing sites and large corporate clients with multiple UK sites of their own. We operate from our Head Office in Sneyd Green, Stoke on Trent, and our clients are located all over England and Wales. We work closely with Police forces and provide Police and Fire Brigade Response for many of our clients’ properties.








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Training provider



Aksa Munir


Apprenticeship standard

Business administrator

Level 3 (A level)

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