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Apprentice Business Developer - Customer Service HOWDEN JOINERY LIMITED

Are you looking for a new challenge where you can earn while you learn? The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the depot. Full training given.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Feb 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

    Paid holiday entitlement Generous Pension Scheme Team incentives and outings Staff discount on Howdens products

  • Working week

    8am-5pm / 7.30am -4.30pm Days to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    7 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000126266

  • Positions

    1 available

What will the apprentice be doing?

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the depot.

These will be routine contacts and include dealing with orders, payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media, and you may be the first point of contact at the depot trade counter.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  

Duties include:

  • Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads
  • Process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements
  • Focus on effective customer account management, aiming to increase the company’s customer base and develop long term collaborative relationships within the building trade
  • Maintain up to date product and industry knowledge
  • Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers.
  • Keep in touch with both depots lead banks regularly via the telephone and using our customer engagement messaging tool
  • Develop long term collaborative relationships with customers
  • Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship

What is the expected career progression after this apprenticeship?

  • At Howdens, there are great opportunities to progress into one of many key depot roles including sales and management

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Good time keeping, Planning & attention to detail, Target driven

Qualifications

GCSE or equivalent Maths and English (Grade A*-C or 9/4) Desired

About the employer

At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Big Companies to Work for in recognition of excellence in the workplace. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.

Employer

HOWDEN JOINERY LIMITED

Address

Signpost House

Ambassador Way

Dereham

NR20 3TL

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Training

Training provider

INTEC BUSINESS COLLEGES LIMITED

Contact

Belinda Aldis

01362 242 000

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please apply through company website www.howdens.com

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Feb 2023