Customer Service Apprentice THE WATER HYDRAULICS CO LTD

The role will be administration focused. You will be the first point of contact for all telephone enquiries and will learn essential customer service and general administration skills in an office environment. There is potential to progress to the advanced apprenticeship and potential future job opportunities for the successful candidate. Duties include assisting members of staff when required, using Microsoft Office packages e.g. Outlook, Word, Excel and PowerPoint and maintaining records & filing systems.

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Closing date: 24 Sep 2023

Apprenticeship summary

  • Annual wage

    £9,609.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    30 Sep 2023

  • Date posted

    26 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000126020

  • Positions

    1 available

What will the apprentice be doing?

  • Communication with customers & suppliers
  • Deal with customer & supplier telephone enquiries
  • Maintain records & filing systems
  • Use Microsoft Office packages e.g. Outlook, Word, Excel and    PowerPoint
  • General administration duties
  • Assisting members of staff when required

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor Assessor support in the workplace
  • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

What is the expected career progression after this apprenticeship?

The successful candidate will be given the opportunity of full time employment upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills

Qualifications

GCSE or equivalent GCSE English and Maths (Grade C / 4 +) Desired

About the employer

The Water Hydraulics Company Limited one of the most experienced companies in the World applying these products to a wide range of industries. Specialising in the onsite design and manufacture of a full range of innovative components and systems that operate on tap water without any other fluid additives.

Employer

THE WATER HYDRAULICS CO LTD

Address

ALEXANDRA HOUSE

ENGLISH STREET

HULL

HU3 2DJ

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Training

Training provider

MCARTHUR DEAN TRAINING LIMITED

Contact

Julie Curtis

Julie@mcarthurdean.co.uk

01482 307357

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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