Customer support and administration apprentice SUREFREIGHT (INTERNATIONAL) LIMITED

Immediate start for an apprentice to join our friendly team located close to Bury town-centre. This is an opportunity to join a small and supportive team in a busy and varied administration & customer service support role. You will be responding to email enquiries, confirming delivery times, plus much more.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,158.72

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.30pm

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    25 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000125976

  • Positions

    1 available

What will the apprentice be doing?

  • Speaking to customers over phone on a daily basis
  • Taking orders from customers and booking them onto the internal system
  • Checking different transport options to ensure customer requirement can be fulfilled
  • Responding to email enquiries
  • Liaising with drivers and customers regarding route planning
  • Confirming delivery times
  • Providing timely updates for customers and keeping them informed of the progress of their jobs
  • General admin including filing, scanning, photocopying, post etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner level 2 apprenticeship standard.

Work based learning with college attendance required one day a month. College attendance maybe required for functional skills.

What is the expected career progression after this apprenticeship?

There is genuine scope for fast-track progression into senior level roles with this company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired

Things to consider

To have a positive attitude and willing to learn and will enjoy working as part of a team. Basic computer skills are required although full training will be provided on internal systems. We are looking for good communication skills, attention to detail and well organised. Knowledge of MS Word and Excel would be an advantage although full training will be provided. To be punctual & reliable.

About the employer

Established in 1989, Surefreight have a wealth of experience in the UK and have built up an impressive network of offices and agents worldwide. We can almost always offer the freight forwarding solutions our customers require using our long standing partners and offices.

Employer

SUREFREIGHT (INTERNATIONAL) LIMITED

Address

First Floor, Derwent House

Waterfold Business Park

Bury

BL9 7BR

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Training

Training provider

BURY COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Jun 2023