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Level 2 Apprentice Prescriptions/Care Navigator at Frome Medical Practice Frome Medical Practice

Whilst completing a Customer Services Skills Apprenticeship with Somerset Skills and Learning; You will work with both the Care Navigation and Medicines Management team to provide excellent patient support and to navigate patients to the right care at the right time with the right person.

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Closing date: 06 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9am - 5pm.

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    20 Feb 2023

  • Date posted

    24 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Role and responsibilities:

  • Be responsive to the needs of patients and navigate patient care to the correct destination
  • Ensure call waiting times are kept to a minimum while providing a high-quality service to patients
  • To make decisions to promote continuity of care
  • Book, rearrange and cancel appointments
  • Work in both the Call Centre, Prescriptions Team and on the Information Desk
  • Signpost to other departments and support networks where appropriate
  • Be responsive to and act upon feedback provided during coaching, call listening sessions and developmental feedback
  • Check in patients for appointments, process prescription requests, assist with blood pressure monitoring and handle any patient enquiries
  • Deal with visitors, and chaperone appointments where required
  • Liaise with local pharmacies and the practice pharmacists/pharmacy technicians when required
  • Sorting deliveries, dealing with incoming and outgoing post
  • Complete routine daily tasks
  • Commit to learning and development, keep up to date with all mandatory training and support the learning and development of others
  • Reasonable ad-hoc jobs on request from accountable persons and management

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 apprenticeship standard:

  • Functional Skills in English and maths if required

End Point Assessment:

  • Presentation; Practical Observation; Professional Discussion

What is the expected career progression after this apprenticeship?

A Customer Services Apprenticeship will give you a wide range of opportunities and better prospects when applying for a position within the practice or another organisation. 

Undertaking this apprenticeship within the Medical Practice will allow you to explore areas o f the healthcare profession and open doors to new opportunities, should this be the path you want to go down in the future. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Non judgemental, Patience, Empathy, Friendly/Approachable, Desire to help people, Resilience


GCSE or equivalent English and/or maths (Grade A*-C/9-4) Desired

Things to consider

Please consider how you will travel to the place of work, particularly if you rely on public transport. Staff car park is available.

About the employer

Frome Medical Practice provides primary care services to a practice population of just under 30,000 people. As well as the more traditional services offered by the Medical Practice, such as appointments with a GP, Nurse Practitioner or other healthcare professional, the building is also home to a café, pharmacy, opticians, operating theatre, and outpatients’ clinic.


Frome Medical Practice


Enos Way


BA11 2FH

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Training provider



Philippa Bancroft

07917 923622

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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