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Receptionist Admin Apprentice Reflections Training Academy

We are looking for a receptionist who has a passion for customer service, is confident, able to communicate well, and interested in front-of-house and becoming part of the Reflections team. You will be managing a busy switchboard, taking, and distributing messages when appropriate. You will also be meeting and greeting all learners, clients and visitors to Reflections Training Academy with a friendly and proficient persona.

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Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday 8:50am - 5pm Friday 8:50am - 4:30pm

    Total hours per week: 37.0

  • Expected duration

    16 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    24 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To work to and promote the Reflections company values at all times
  • Excellent and professional telephone manner
  • Managing a busy switchboard, taking, and distributing messages when appropriate
  • Meeting and greeting all learners, clients and visitors to Reflections Training Academy with a friendly and proficient persona
  • The booking and allocation of client appointments for all learners and maintaining the ‘Model Database’
  • Recording, reporting and tracking learner attendance, producing statistics where required
  • Maintenance of our learner database
  • Providing support to COVID guidelines when visitors enter the building
  • Booking of travel arrangements as and when required
  • Cashing up responsibilities
  • Full administrative support to Training Personnel
  • Being helpful and informative to learners throughout their programme
  • The monitoring and ordering of stationary as and when required
  • Communication to employers over learner attendance
  • Update promotional client information as and when required, to work alongside the marketing team
  • As and when required to support the sampling of the learners journey and audit trail

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Next Level will work closely with you to complete your Level 3 Business Administrator Apprenticeship. We can hire apprentices at any time and hold regular workshops for those on the course.
  • These workshops occur once every 2 weeks both online and in our academy in Bristol City Centre.
  • You will get specific 1-2-1 tutoring and regular reviews between you tutor, manager and yourself to ensure you are meeting deadlines and staying on top of your work.
  • If required we can also provide Functional Skills in maths and English throughout your apprenticeship.

What is the expected career progression after this apprenticeship?

  • Great opportunities for further study, to gain new qualifications and get promoted.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Administrative skills, Creative


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

Things to consider

• Highly presentable with excellent customer service and communication skills • Ability to prioritise a varied workload, adhering to all deadlines • Developed PC skills with a basic understanding of Word and Excel • Ability to be Private and Confidential

About the employer

Reflections Training Academy offer a range of work based apprenticeship programmes, adult courses, quality study programme and traineeships from our nationally recognised hairdressing and barbering courses. Offering bespoke opportunities for both employers and learners throughout the South West and Midlands. We have two state of the art facilities in the heart of Bristol and Birmingham. We have a team of inspirational tutors teaching at the academy, holding a strong reputation within the industry and continued learner success and achievements.


Reflections Training Academy


15a Colston Street



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Training provider



Ellie Stone


Apprenticeship standard

Business administrator

Level 3 (A level)

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