Information Communications Technician Apprenticeship RWE SUPPLY & TRADING GMBH
Choose our RWEST UK Apprenticeship Programme and you’ll spend 24 months working towards a Level 3 Information Communications Technician Apprenticeship Standard. You’ll be using new techniques and technologies as part of an established global Field Services team to provide IT products and services for our RWE colleagues.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 Mar 2023
Apprenticeship summary
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Annual wage
£19,500.00
Rising to £21,500 in second year
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Working week
Monday-Thursday – 8:30-17:00, Friday 8:30-16:00.
Total hours per week: 37
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Expected duration
18 Months
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Possible start date
03 Jul 2023
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Date posted
07 Feb 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000125598
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Positions
1 available
What will the apprentice be doing?
You will join our established global team of Field Services to support the demanding needs of the RWE Supply and Trading business. Your role will make a significant impact to the success of the business by providing quick and effective resolution of IT problems through enhancing first time fix rates and sustainable solutions. Along the way, you’ll develop your knowledge and expertise in Microsoft Operating Systems, Office 365, Trading applications, hardware and iOS devices.
You will have the opportunity to develop your interpersonal skills alongside your IT knowledge, whilst managing and prioritising your work load. Our RWE Trading front office is an exciting and fast paced environment, so we’re looking for someone with the ability to work well under pressure.
During your time on the apprenticeship, you’ll grow to have several responsibilities. These can include:
- Provide support for MS Operating Systems, MS software, Trading Applications.
- Hardware and software Installations.
- Troubleshooting IT faults and documenting their solutions.
- Providing support for range of defined IT services.
- Ensure high quality, personalised dedicated support.
- Provide IT desk side assistance to all Business IT users covering access management requests, IT related Incidents, IT Changes and other ad-hoc support.
- Providing ownership of IT Incidents through to resolution – Track progress of IT Incidents and their solutions.
- Communication to your colleagues of IT solutions and known faults.
- Working in a high-pressure environment with demanding customers.
What training will the apprentice take and what qualification will the apprentice get at the end?
All Apprentices are inducted into the organisation together to enable a positive initial network to be formed. They are also buddied with a previous Apprentice to support them with their introduction to the company.
There is a structured internal development pathway that all Apprentices will work through together to build their awareness of our business and some of the key skills and behaviours will be covered in these such as networking, communication, feedback and presenting. Employability skills sessions will also be provided towards the end of the Apprenticeship to support Apprentices into further employment.
All Apprentices follow the paths laid out by our Apprenticeship Training Providers and include a mix of online self-development, webinars, workshops and assignments.
Level 3 Information Communications Technician Apprenticeship Standard for each role.
The training will be block release for this role.
What is the expected career progression after this apprenticeship?
The apprentice will join on a 2 year FTC, however, there is the opportunity to secure a permanent role following completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Essential
About the employer
Employer
RWE SUPPLY & TRADING GMBH
https://rwestcareers.com/apprenticeships/
Address
Whitehill Way
Swindon
SN5 7DN
Contact
Kate Poade
+447795932505
Training
Training provider
QA LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
All candidates are asked to submit their CV online. If successful, the next step will be a short video interview to find out more about the candidate, their motivation and passions (hints and tips can be found on the website). The final stage will be half a day assessment centre at the Swindon office. Candidates will be fully briefed for the day upfront. If you’d like to request any adjustments or know how we can support you better, please contact us confidentially at rwestcareers@rwe.com.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 Mar 2023