Information Communications Technician Apprenticeship RWE SUPPLY & TRADING GMBH

Choose our RWEST UK Apprenticeship Programme and you’ll spend 24 months working towards a Level 3 Information Communications Technician Apprenticeship Standard. You’ll be using new techniques and technologies as part of an established global Field Services team to provide IT products and services for our RWE colleagues.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Mar 2023

Apprenticeship summary

  • Annual wage


    Rising to £21,500 in second year

  • Working week

    Monday-Thursday – 8:30-17:00, Friday 8:30-16:00.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    07 Feb 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will join our established global team of Field Services to support the demanding needs of the RWE Supply and Trading business. Your role will make a significant impact to the success of the business by providing quick and effective resolution of IT problems through enhancing first time fix rates and sustainable solutions. Along the way, you’ll develop your knowledge and expertise in Microsoft Operating Systems, Office 365, Trading applications, hardware and iOS devices.

You will have the opportunity to develop your interpersonal skills alongside your IT knowledge, whilst managing and prioritising your work load. Our RWE Trading front office is an exciting and fast paced environment, so we’re looking for someone with the ability to work well under pressure.

During your time on the apprenticeship, you’ll grow to have several responsibilities. These can include:

  • Provide support for MS Operating Systems, MS software, Trading Applications.
  • Hardware and software Installations.
  • Troubleshooting IT faults and documenting their solutions.
  • Providing support for range of defined IT services.
  • Ensure high quality, personalised dedicated support.
  • Provide IT desk side assistance to all Business IT users covering access management requests, IT related Incidents, IT Changes and other ad-hoc support.
  • Providing ownership of IT Incidents through to resolution – Track progress of IT Incidents and their solutions.
  • Communication to your colleagues of IT solutions and known faults.
  • Working in a high-pressure environment with demanding customers.

What training will the apprentice take and what qualification will the apprentice get at the end?

All Apprentices are inducted into the organisation together to enable a positive initial network to be formed. They are also buddied with a previous Apprentice to support them with their introduction to the company.

There is a structured internal development pathway that all Apprentices will work through together to build their awareness of our business and some of the key skills and behaviours will be covered in these such as networking, communication, feedback and presenting. Employability skills sessions will also be provided towards the end of the Apprenticeship to support Apprentices into further employment.

All Apprentices follow the paths laid out by our Apprenticeship Training Providers and include a mix of online self-development, webinars, workshops and assignments.

Level 3 Information Communications Technician Apprenticeship Standard for each role. 

The training will be block release for this role.

What is the expected career progression after this apprenticeship?

The apprentice will join on a 2 year FTC, however, there is the opportunity to secure a permanent role following completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Problem solving skills, Analytical skills, Team working


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

RWE Supply & Trading GmbH is the international trading house of RWE AG, a leading supplier of renewables worldwide. With our sharp eye for market developments and trends, we have been representing the RWE Group on the global wholesale markets for energy and energy-related raw materials and services for over 20 years. Our innovative solutions pave the way to the future of energy – and to a sustainable life. As a global player, we are at home all over the world and have over 50 nationalities in our team of around 1,600 employees. We are active on Europe’s largest energy trading floor in Essen as well as in London, New York and Prague. We are also the hub for electricity, gas, biomass, raw materials and emission certificates in growth markets outside Europe, especially in the Asia-Pacific region. Our work encompasses a wide range of activities – not just providing large industrial companies and trading partners with energy supply solutions but also ensuring commercial optimisation of RWE power stations and operating storage for natural gas and market renewable energy generated by RWE Renewables. All our apprenticeship programmes are the perfect springboard to potentially secure yourself a place on one of our graduate programmes, with opportunities to gain experience, develop vital skills and network with senior managers and board members. Apprentices choose to return to our graduate programmes not just the highly attractive salaries and bonuses we offer. It’s also our empowering working culture, which includes excellent work-life balance, ongoing learning and development opportunities, and the chance to travel to locations around the world.




Whitehill Way




Kate Poade


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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

All candidates are asked to submit their CV online. If successful, the next step will be a short video interview to find out more about the candidate, their motivation and passions (hints and tips can be found on the website). The final stage will be half a day assessment centre at the Swindon office. Candidates will be fully briefed for the day upfront. If you’d like to request any adjustments or know how we can support you better, please contact us confidentially at

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Mar 2023