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Apprentice Service Desk Technician FIELD SALES SOLUTIONS LIMITED

Apprentice service desk technician role in a small team in Thame delivering hardware and software to a mobile workforce. Building laptops, tablets and mobile phones, installing operating systems and software, and supporting users through our service desk.

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Closing date: 20 Feb 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    37.5 Hours, Monday - Friday, 8.30am - 5.00pm, not including lunch breaks of 1 hour.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    24 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000125453

  • Positions

    1 available

What will the apprentice be doing?

  • Assist in the configuration and deployment of mobile devices - Laptops, tablets and mobile phones
  • Assist in the installation and configuration of computer hardware, operating systems, and software applications
  • Log and track support calls through the IT service desk system and escalate more complex calls
  • Assist in investigating issues through to resolution and be proactive when dealing with user issues
  • Assist in the maintenance and support of office peripheral equipment: printers, telephones, audio visual devices
  • Provide a high degree of customer service for all support queries
  • General administrative duties

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 (A level).
Typical duration: 18 months.
Standard.

Performance coach assistance Oxford College.

What is the expected career progression after this apprenticeship?

Completion of the level 3 ICT apprenticeship would qualify the candidate for Service Desk Technician roles, and is a route towards Senior Technician, Service Desk Manager, Systems Administrator or IT Manager progression routes.

Field Sales Solutions has a strong professional development ethos, with former Service Desk Technicians progressing to Service Desk Team Leader and Systems Administrator roles within the business, and there is potential for progression within the business on completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Enthusiasm for technology an, Willingness to learn new skill, Experience of support /cs

Qualifications

GCSE or equivalent ICT Computing (Grade 4/C) Essential
GCSE or equivalent Maths and English (Grade 4/C) Essential

About the employer

Field Sales Solutions are an award winning, fast growing, market leading field marketing agency. We represent global brand leaders across the grocery, convenience and specialist retail space and operate national field marketing teams co-ordinated from our head office in Thame, Oxfordshire.

Employer

FIELD SALES SOLUTIONS LIMITED

Address

Oxford House

Oxford Road

Thame

OX9 2AH

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Training

Training provider

ACTIVATE LEARNING

Contact

Amanda Watterson

Amanda.Watterson@ActivateLearning.ac.uk

Apprenticeship standard

Information communications technician

Level 3 (A level)

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