Customer Service/Sales Apprentice FIREBIRD LTD

This is an excellent office-based customer service support role that will allow you to develop and progress customer skills. You will be dealing with all sales enquiries and supporting the warranty and warehouse departments in busier times.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday - 9am - 5pm (30 minutes unpaid lunch break)

    Total hours per week: 37.50

  • Expected duration

    12 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    26 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Although this is an office-based role the company requires a Customer Service Apprentice to adapt to a variety of tasks.  On a day to day basis you will answer incoming sales calls, providing pricing/stock/invoice information, raising and despatching orders.

Other tasks could include;

  • Dealing with various customer enquires (pricing/discounts) both through email and over the phone
  • Contacting freight/courier companies regarding delivery times
  • Maintaining adequate levels of stock
  • Assisting with billing issues/customer contact
  • Using in house systems to record warranty information/updates
  • Supporting warehouse packing and dispatching parts (only in busy times)
  • Other duties will include record keeping and general office/sales and customer support tasks as necessary

Basic IT skills, self-organisation and a confident nature are desirable.  Training will be given on in-house programmes. This is a challenging but rewarding role working within a progressive company that has career prospect for future development.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Customer Service Practitioner Standard - Level 2
  • On the job training to support role development
  • Off the job training (College attendance) to support qualification requirements
  • Employer to allocate dedicated training time to support Off The Job training requirements
  • Functional Skills support - Maths/English (if required)

What is the expected career progression after this apprenticeship?

With aptitude and ability, the candidate could easily progress to cover all aspects of customer service and technical support and that could progress onto other progression options upon successful completion of the Level 2 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade 9* /A - 4/C) Desired
GCSE or equivalent Mathematics (Grade 9* /A - 4/C) Desired

Things to consider

Check travel arrangements before application due to location of company. Company are based on the Langage Industrial Estate with good public transport links. Part of qualification will require College attendance to support qualification requirements and College is based just off Marsh Mills, Plymouth.

About the employer

From its modest beginnings in 1980, Firebird Ltd has grown to become a leading manufacturer of heating products in the UK and Ireland. Today, the company is renowned for designing high quality, efficient heating products at its modern and highly automated factory,




Phoenix House

Langage Industrial Estate



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Training provider



Trevor Barnes

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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