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Apprentice Call Handler JCT600 LIMITED

As an apprentice call handler, you will divide your time between actively completing your NVQ studies and being the first point of contact for our customers with the aim of successfully converting this into a booking opportunity.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Days and shifts are to be confirmed

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    20 Feb 2023

  • Date posted

    3 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000125390

  • Positions

    1 available

What will the apprentice be doing?

As an apprentice call handler you will divide your time between actively completing your NVQ studies and being the first point of contact for our customers with the aim of successfully converting this into a booking opportunity.

You will be working in our customer service centre, addressing customer’s queries via telephone, email and live chat. The calls you will receive will be varied.

In this role you will also learn the importance providing all our customers with details of appropriate advice and services in line with our duty of care obligations. You will be required up update and maintain our customer data bases.

On the job training is provided and you will be paired up with an experienced advisor. 20% of your working hours will be spent studying a level two standard NVQ.

The customer service centre is open between the hours of 08:00 -18:00 Monday to Friday and 08:30 – 14:00 Saturdays.

Key responsibilities:

  • Personify the company values and live the company strategy in all aspects of your role
  • Ensure the highest standard of courtesy and integrity when interacting with customers and members of the public, putting yourself in the customers’ shoes in order to deliver the highest level of customer experience
  • Obtaining and increasing the value of bookings
  • Identifying required work or services in line with manufacturer requirements and our duty of care obligations
  • Actively set out to achieve and exceed departmental objectives
  • Ensure all brand standards are adhered to at all times
  • Accurately record customer and vehicle information ensuring the data is up to date in order that customers can be prospected to secure repeat and incremental business
  • General office duties
  • Building customer relationships

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions
  • All delivery is completed in the workplace and you will not need to attend any off-site training

What is the expected career progression after this apprenticeship?

  • This is a fantastic opening to gain permanent employment in a varied and ever expanding industry
  • JCT600 has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 3/D) Desired
GCSE or equivalent Math's (Grade 3/D) Desired

Things to consider

Please note that the wage does vary depending on age, see further details below: Candidates aged Under 18 £4.81 per hour (£192.40 per week) Candidates aged 18-20 £6.83 per hour (£273.20 per week) Candidates aged 21-22 £9.18 per hour (£367.20 per week) Candidates aged 23+ £9.50 per hour (£380 per week). These hourly rates are significantly higher the National Apprenticeship Rate and would continue to increase as you are progressing within this exciting company. You will also have to opportunity to earn an additional £3000 in bonus per year. Our Mission: It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.

About the employer

Founded in 1946 as ‘Brooklands Garage’ on Sticker Lane, Bradford, JCT600 remains a proud family business with four generations of the Tordoff family now involved. From humble beginnings, the business has grown into one of the UK’s largest and most highly respected motor retailers now representing 18 of the world’s most iconic brands at 50 locations throughout Yorkshire, Lincolnshire, Derbyshire, Nottinghamshire and the North East. Yet despite the scale of the business now, with annual turnover in excess of £1bn, our Vision remains the same as it’s always been – we don’t want to be the biggest, just the best! People are the key to our success – namely our colleagues and ultimately, our customers. With clearly defined values to guide them, all our Colleagues are encouraged to ensure our customers are at the heart of everything we do as we continue our journey towards our ultimate ambition of being ‘The Best People To Do Business With’, and the key to achieving this is to be ‘The Best Place To Work’ and ‘The Best Place to Shop’. JCT600 is not just a business, we also have a soul and we are proud of the work we do in support of our annual nominated charity and the various charities that are close to our colleagues' hearts. We are also proud to support our local communities and our colleagues through various sponsorship programmes, both large and small, and actively promote Environmental Awareness through a range of initiatives and investment.

Employer

JCT600 LIMITED

Address

JCT600 Customer Service Centre Broombank Road,

Sheepbridge Industrial Estate

Chesterfield

S41 9QJ

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Training

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Contact

Holly Parkinson

Holly.Parkinson@lsprecruit.com

07432840539

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Feb 2023