IT Apprenticeship CLEAR THINKING IT LIMITED
This is an ideal position for a proactive self-learner looking for an IT company that will actively support their apprenticeship training. The right candidate will join a Service Desk team that delivers IT Support to a high standard, always ready to go above and beyond for Clear Thinking's valued customers.
Closing date: 06 Feb 2023
Apprenticeship summary
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Annual wage
£9,379.50
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday 9.00am - 5.30pm
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
10 Feb 2023
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Date posted
23 Jan 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000125386
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Positions
1 available
What will the apprentice be doing?
- Attend internal and external training at college - 1 day a week college release
- Complete and deliver internal and external training on time and to a high standard
- Gain a clear understanding of the Clear Thinking customer base
- Proactively answer the service desk phone within 3 rings
- Create and log Service Desk tickets accurately and within Service Level Agreements (SLA's)
- Provide end-user, desktop IT support to diagnose and resolve technical issues
- Involved with the hardware building process
- Build a positive working relationship with the business and customers
- Apply logical trouble shooting within your technical ability
- Support users on both hardware and software applications
- Follow the escalation process for issues above your technical knowledge
- Provide clear and accurate communication of information internally to the team and externally to customers
- Expand your technical knowledge through self-advancing
- Shadow senior team members to enhance technical knowledge
- Report to Service Desk Manager and Company Directors
What training will the apprentice take and what qualification will the apprentice get at the end?
IT Solutions Technician Apprenticeship, to include:
- Level 3 IT Solutions Technician
- Functional Skills (as required)
- PLTS
What is the expected career progression after this apprenticeship?
If the apprentice is successful on their apprenticeship, there is a potential opportunity for a full-time position.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4) Desired
Things to consider
About the employer
Employer
CLEAR THINKING IT LIMITED
Address
Unit 7a
Radford Crescent
Billericay
CM12 0DU
Training
Apprenticeship standard
IT solutions technician
Level 3 (A level)
Before you apply
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