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Administrator Apprenticeship PUDDLE DUCKS

General assistance to the team, project a positive & friendly image to customers & visitors, either in person, email or via telephone. Duties may be varied under the direction of the manager but will include processing and distributing mail scanning and attaching to the system, cover all reception positions and management of appointment system.

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Closing date: 13 Feb 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    30 hours per week. Shift patterns, will be guided by the focus of the work and mentor time and are to be confirmed.

    Total hours per week: 30.0

  • Expected duration

    15 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    24 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The duties and responsibilities to be undertaken by members of the receptionist/administration team may include any or all of the items in the following list. 

Duties may be varied from time to time under the direction of the manager, dependent on current and evolving workloads and staffing levels.


  • Processing and distributing incoming (and outgoing) mail, to include opening of post and scanning and attaching to the system
  • Provide administrative support to members of the team for specific office tasks, all individually allocated and ensuring appropriate records are kept up to date
  • Assist in reception duties where applicable


  • Receiving customers and consulting with members of the team
  • Be able to cover all reception positions as necessary
  • Management of appointment system
  • Book appointments 
  • Monitor effectiveness of the internal system and report any problems or variations to the supervisor

The wage will be reviewed on a regular basis, dependent on the progression of the learner.

This is not a comprehensive definition of the post. Postholders will be expected to undertake any work that comes within the remit of the post’s purpose. The job description will be kept under review and may be changed according to Practice requirements. Discussions on any major changes will be held with the postholder.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

You will also develop the skills, knowledge and behaviours required to work within an office environment.

What is the expected career progression after this apprenticeship?

Great prospects for the right candidate for a permanent role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Non judgemental, Patience, Good attendance record, Good knowledge of Microsoft, Self Motivated


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
GCSE or equivalent IT (Grade C/4) Desired

Things to consider

Puddle Ducks uniform is provided and the costs of membership of the STA and an enhanced DBS check are covered by the employer. Ensure you can travel on a daily basis to the workplace.

About the employer

Puddle Ducks is one of the UK’s leading providers of baby and child swimming lessons, through a nation-wide network of franchises. We have grown over the past 20 years to teach over 20,000 children every week, from newborn to 10 years, in partnership with our Franchisees. Puddle Ducks Mid Cheshire is where it all began back in 2001, and now teaches around 1000 babies and children every week at pools across Cheshire. More recently, Barons Quay opened in August 2021 as a flagship venue from which to run the business and classes in a state of the art facility.




12 (Unit 8) Weaver Point Way

Barons Quay



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Training provider



Mandy Hodson

01924 614523

Apprenticeship standard

Business administrator

Level 3 (A level)

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