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Customer Service Apprentice Homeland

Have you always wanted or have been interested in a career within the property sector? If so, we have the perfect role for you! Working alongside a small team, you will assist in the daily duties of performing outstanding customer service to all of their clients.

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Closing date: 01 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    You will be working Monday - Friday 9:30am - 5:00pm with 30 minutes lunch every day.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Mar 2023

  • Date posted

    20 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Daily responsibilities and training will include:

  • Answering calls from tenants
  • Dealing with repairs and raising job sheets for the maintenance team
  • Taking payments over the phone
  • Inputting data onto our in-house system regarding tenants rent payments and taking notes
  • Chasing tenants for overdue rent payments
  • Advertising properties online
  • Ensuring tenancy application forms are completed correctly and all necessary checks have been done

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard.

In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service which will help start your career and give you an insight into the businesses processes and procedures.

Our training is all complete remotely via teams with a development coach who will be available for support 24/7. You receive 20% off the job training during this Apprenticeship which is included in your weekly working hours.

What is the expected career progression after this apprenticeship?

On successful completion of the apprenticeship a full-time position may be offered and progression within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working


GCSE or equivalent Maths & English (Grade Grade D/3 or above) Desired

About the employer

Homeland is an independent property lettings company established in Manchester. Over the past years the business has grown from offering simple lettings, to a complete property management service for landlords throughout the Greater Manchester region.




Park House, Park Road



M34 5QW

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Training provider



Catherine Allman


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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