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Customer Service Apprentice DESIGNER TRAVEL LTD

As a Customer Service Administrator apprentice your role will be to support the home-based associates by completing a variety of administration tasks. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,725.00

  • Working week

    Monday to Saturday (9:00am to 5:30pm Monday to Friday and 9:00am to 5:00pm on Saturday on a rota basis)

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    20 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000124686

  • Positions

    1 available

What will the apprentice be doing?

Main Duties:

  • Monitor and clear emails received into admin inbox in line with set KPI’s
  • Answering the phone and dealing with queries raised
  • Sending out stationery as required for associates
  • Making up stationery packs for new associate starters as required
  • Franking post and taking it to the post office
  • Checking invoices daily
  • Assist in the checking and distribution of tickets
  • Communicate as needed in a professional, supportive and timely manner with associates and suppliers

Company Benefits:

  • Commission free travel for self on holiday bookings

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Functional Skills Level 1 in maths
  • Functional Skills Level 1 English

What is the expected career progression after this apprenticeship?

  • Upon successful completion of the apprenticeship there may be an opportunity to progress onto a Administration Assistant role

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade 9-4/A*-C or above) Essential
GCSE or equivalent Maths (Grade 9-4/A*-C or above) Essential

Things to consider

Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.

About the employer

Designer Travel have a passion for travel and customer service, which together with their extensive knowledge of the travel industry means they know where to look and what to recommend. One of the UK's leading travel specialists with over 15 years of customer satisfaction. Travel Experts to unique destinations.

Employer

DESIGNER TRAVEL LTD

Address

8 PRINCE STREET

RAMSBOTTOM

BURY

BL0 9FN

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Training

Training provider

DAMAR LIMITED

Contact

Sabina Adam

Sabina.Adam@damartraining.com

07566289979

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Feb 2023