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Apprentice Customer Service Practitioner Clarke Gosling Vehicle Engineer

Our customer base has increased, meaning that our business is in need of another office- based person to support our staff in the office. The role will include receptionist duties, job sheet creation, the issue of invoices, ordering parts, contacting customers to remind them of appointments or MOT due dates, filing, data entry and other tasks.

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Closing date: 06 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,609.60

    The wage will be at least the minimum apprenticeship value (£5.28 per hour, as of April 2023). However, depending on the candidate, an additional amount may also be considered. The wage is negotiable for the right candidate.

  • Working week

    Working week will be Monday to Friday, 9:00am- 5:00pm. 60 minute lunch break every day.

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    20 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000124597

  • Positions

    1 available

What will the apprentice be doing?

Main duties will include:

  • Data entry using Excel and Kashflow accounting software
  • Use of Microsoft Word and workshop invoice/ job sheet software
  • Use of the telephone to order parts from suppliers
  • Answering calls from customers to book in
  • Receiving customers' vehicles into the garage
  • Receiving payments via a card machine when cars are collected or over the phone
  • Day to day contact with other members of staff, suppliers and customers

The apprentice will work alongside the office manager to shadow her to learn the basics, this will allow for a full day's cover for customers to contact the business.

The apprentice will be based in the office where customers are received, so applicants will be expected to gain confidence when greeting customers.

What training will the apprentice take and what qualification will the apprentice get at the end?

For the full apprenticeship, candidates will complete:

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Level 1 Functional Skills in English
  • Level 1 Functional Skills in maths

Apprentices will also work towards and take the test for Level 2 English and maths prior to taking the End Point Assessment.

For the End Point Assessment, apprentices will undertake an apprentice showcase, a practical observation, and a professional discussion.

Upon successful completion of this apprenticeship programme, apprentices will be able to join the Institute of Customer Service as an individual member at professional level.

Apprentices will be expected to attend college once a week (term- time only) at the Ipswich Road campus, located near Norwich city centre.

What is the expected career progression after this apprenticeship?

The apprentice will gain further responsibilities once they have successfully completed the apprenticeship. This is a new, additional role in the business so progression can be discussed at a later time.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Team working, Initiative, Commitment, Strong work ethic, Excellent time management, Friendly and personable, Professional, Well- presented

Qualifications

GCSE or equivalent English and Maths (Grade 2/ E) Desired

Things to consider

The majority of our work is carried out on the computer, either database or website- based. It is a variable environment: hot in summer, cold in winter. The workshop is open all year long, with the office being the hub of the business; it can see a large amount of movement. There are very busy periods, which can be stressful so a calm outlook is needed. The salary will be at least the apprenticeship minimum wage. However, for the right candidate, an enhanced salary would be considered. This can be negotiated at the time of a second interview. An interest in cars is not essential, as training will be given. The apprentice would be expected to work on non-college holiday weeks. Holiday is 20 days per year, plus bank holidays. We are not on a bus route- public transport would only be by train if travelling from Thetford. Therefore, own transport is desirable, or living within walking distance. The candidate would also need to make their own way to college every week. The business is open 8am- 5:30pm Monday- Friday, and 8am- 12noon on Saturday. However, the apprentice would be initially employed for core office hours of 9- 5pm, Monday- Friday.

About the employer

We are a family- run vehicle repair and MOT testing station. Established since 2010, we are a growing business and provide a personal, local service, well-known in East Harling and surrounding areas. We offer a free collection/ delivery service, which was much appreciated during Covid.

Employer

Clarke Gosling Vehicle Engineer

Address

UNIT 22

ROUDHAM ROAD

HARLING ROAD

NR16 2QN

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Training

Training provider

CITY COLLEGE NORWICH

Contact

City College Norwich (Apprenticeships Team)

apprenticeships@ccn.ac.uk

01603773365

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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