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Customer Service Apprentice GLOBAL BANKING SCHOOL LTD

The role of Education Sales Assistant is to provide a highly professional and efficient customer service by receiving calls promptly and efficiently, identifying the caller's requirements while projecting the Company’s image in a courteous and helpful manner.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Mon - Fri (Times TBC)

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    02 Mar 2023

  • Date posted

    19 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000124145

  • Positions

    2 available

What will the apprentice be doing?

Main Responsibilities

  • Making outbound calls to convert prospective student (warm) leads into applications for study.
  • Developing and sustaining solid relationships with prospective students and company stakeholders.
  • Reaching out to prospective students who have submitted an interest in our courses, with the aim of supporting them through the application process, through to enrolment.
  • Analysing customer feedback data to determine whether customers are satisfied with company products and services, managing complaints accordingly and in a timely manner, escalating where needed and following GBS complaint procedure.
  • Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.
  • Support the development of the student journey by identifying and reporting back on issues and trends.
  • Travel to other GBS campuses may be required from time to time, in accordance with business need.

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship Standard: -

Level 3 Customer Service Specialist Standard
Functional Skills Level 2 in maths – if applicable
Functional Skills Level 2 in English – if applicable

What is the expected career progression after this apprenticeship?

Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, IT skills, Team working

Qualifications

GCSE or equivalent Maths (Grade 4-9) Essential
GCSE or equivalent English (Grade 4-9) Essential

Things to consider

Starting salary of £18,000 progressing up to £25,000 upon completion + performance based bonus.

About the employer

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Employer

GLOBAL BANKING SCHOOL LTD

Address

Global Banking School, Horsenden House, 891 Greenford Road

Greenford

UB6 0HE

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Training

Training provider

METAGEDU APPRENTICESHIPS LTD

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Feb 2023