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Customer Service Apprentice REMEDI SOLUTIONS

Working in a busy pharmaceuticals warehouse where you will communicate with customers about their orders. You will be required to act as a liaison, provide information and resolve customer queries in a timely manner. Career progression available on completion of the apprenticeship.

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Closing date: 16 Feb 2023

Apprenticeship summary

  • Annual wage

    £11,700.00

  • Working week

    9.00am - 5.00pm with 30 minutes lunch. From month 7, 2 shift working patterns. Week 1 - 7.00am - 3.00pm Monday - Friday. Plus 8.00am - 12 noon Saturdays. Week 2 - 12.00pm - 8.00pm Monday - Friday.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    19 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000124134

  • Positions

    2 available

What will the apprentice be doing?

  • Priorities and process customer orders and requests
  • Maintain thorough and accurate customer service records
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care
  • Communicate with customers about their orders including any delays or changes in delivery
  • You will be required to act as a liason, provide in formation and resolve customer querys in a timely manner
  • The role will aslo include general office administration and any other duties as required by the business

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • One day a week fortnightly
  • Riverside College

What is the expected career progression after this apprenticeship?

Customer Services assistant role with competitve pay.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Patience

Qualifications

GCSE or equivalent 4 GCSE's including English and Maths (Grade A*-C (9-4)) Desired

About the employer

Remedi Solutions is an online distance selling pharmacy for care home and individual services.

Employer

REMEDI SOLUTIONS

Address

16 BERKELEY COURT

MANOR PARK

RUNCORN

WA7 1TQ

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Training

Training provider

RIVERSIDE COLLEGE

Contact

Faye Knox

faye.knox@riversidecollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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