Customer Service/ Sales Apprenticeship Carlton Motors

We are looking for someone who has a real passion for Cars and would like to get into the Sales and Customer Service side of the Business. It's a great opportunity to build a career within the motor industry. This is a customer focused position with customers both in person and on the telephone

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Closing date: 10 Jun 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9.00am and 5.00pm. May be a need to work Saturdays as and when required

    Total hours per week: 37.5

  • Expected duration

    36 Months

  • Possible start date

    13 Jun 2023

  • Date posted

    23 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Meeting and greeting customers
  • Answering Telephone and dealing with enquiries
  • Greeting customers, discussing their needs and advising them on the most suitable vehicle
  • Arranging test drives
  • Negotiating sale and trade-in prices
  • Working out finance arrangements and packages, which may include organising registration plates, road tax and delivery of vehicles
  • Highlighting any additional products relevant to the customer
  • Processing orders and completing relevant paperwork, which may include carrying out stock checks using manufacturers’ databases
  • Updating customers on the progress of orders and contacting potential customers to update them about new vehicles and deals
  • Updating stock lists
  • Managing advertising and updating the website
  • Keeping the forecourt and cars clean and tidy
  • Providing potential customers with relevant literature and information
  • Inspecting vehicles pre- and post- sale

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service level 2 Apprenticeship Standard
  • You will have all training in the workplace delivered by qualified coaches who will visit with you every 4-6 weeks 
  • 20% off the job training will be given from the employer within the working week and a record of this must be made 

What is the expected career progression after this apprenticeship?

  • Opportunity to move into a Full time position within the company if buisness needs allow 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Presentation skills, Logical, Team working


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

This is a level 3 Apprenticeship that will require you to have or achieve a level 2 qualification in maths and english during this Apprenticeship.

About the employer

Carlton Motors of Wednesbury. A family business that has been established for 50 years. Our fully equipped workshop installs everything from a bulb to an engine with a fully quoted price before any work commences. We are fully approved by the Financial Conduct Authority and are an RAC Buysure Approved Dealer. We are also a VOSA MOT Station.


Carlton Motors




WS10 7DX

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Training provider



Karen Jackson

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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