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Apprentice Business Administrator Widcombe GP Surgery

Widcombe Surgery is a General Practice located in central Bath. The Practice is owned by 6 partners and provides all the usual services of a family surgery. We have a diverse group of patients, and we pride ourselves on giving a high quality of service and care to everybody. All members of the Practice Team are friendly and supportive.

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Closing date: 12 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 8:30am - 4:30pm or (in alternating weekly shifts) Monday - Friday, 10:00am - 6:00pm. Lunch break 30 minutes.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    17 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

General administration duties:

  • File and retrieve medical records (paper and digital type)
  • Scan and store patient-related communications, ensuring timely and equal distribution to medical staff
  • Scan and file any other patient-related data, to the patient’s record
  • Issue repeat prescriptions received each day
  • To liaise with patients and chemists with queries and requests
  • Process requests for patient data or notes, whether from patients themselves, solicitors or insurance companies, ensuring adequate patient consent is received and patients are aware of its implications
  • Generate invoices as necessary for reports and record
  • Monitor email and respond accordingly
  • Record and process consent forms and questionnaires
  • Assist with the production and updating of protocols and procedures as required
  • Assist Practice Manager / Deputy Practice Manager with administrative tasks as required

Reception duties:

  • Ensure effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with general enquiries
  • Deal with general enquiries
  • Use your own judgment and communication skills to ascertain the best outcome for patients with no prior appointment booked
  • Explain practice procedures to new patients regarding all aspects of the services provided, including temporary residents
  • Receive and make telephone calls as required. Take messages making sure all are passed promptly and to the appropriate member of staff
  • Advise patient of other services offered by outside agencies
  • Enter patient information on to the computer as required
  • Ensure all relevant information given by patients is updated immediately
  • Liaise with Duty Doctor, admin and nursing teams in an appropriate manner
  • Undertake any other additional duties appropriate to the post as requested by the Reception Manager, Practice Manager and Partners

Additional tasks required at level 3 may include:

  • Producing documents
  • Preparing notes
  • Organising and co-ordinating events and meetings
  • Developing and delivering presentations
  • Setting up and maintaining filing systems
  • Using a variety of software packages
  • Updating information
  • Managing small projects
  • Supervising other staff / volunteers or office juniors

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator apprenticeship standard.

Training to be provided in the workplace, usually over 18 months.

You will be supported by a Wiltshire College Assessor.

What is the expected career progression after this apprenticeship?

Potential continued employment with possibly option of further development and career progression.

Requirements and prospects

Desired skills and personal qualities

Enthusiastic, Well-Presented, Positive Work Ethic, Pleasant and Friendly Manner, Flexible around Shifts


GCSE or equivalent English Language (Grade Grade 4 (C)) Essential
GCSE or equivalent Maths (Grade Grade 4 (C)) Essential

Things to consider

Must be able to get to and from the place of work in a safe and timely manner Car-parking is limited on site DBS Checks will be undertaken

About the employer

Widcombe Surgery is a General Practice located in the Centre of Bath. The Practice is owned by 6 partners and provides all the usual services of a family doctors service


Widcombe GP Surgery





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Training provider



Wiltshire College and University Centre Apprenticeship Team


Apprenticeship standard

Business administrator

Level 3 (A level)

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