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Customer Service Apprentice National Car Hub

A fantastic opportunity to join a busy, dynamic and vibrant company. You will be part of the Sales & Retention team, protecting and growing the customer base of the company. You will provide excellent customer service at all times, liaising internally and externally whilst completing a Level 2 Customer Service Apprenticeship.

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Closing date: 14 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    The opportunity to discuss wage.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    A variety of shift patterns are available, between 9am to 7pm Monday to Friday, early 6pm finish on a Saturday and Sunday. Shifts to be discussed at interview stage.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    15 Feb 2023

  • Date posted

    17 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000123448

  • Positions

    2 available

What will the apprentice be doing?

Duties to include but not limited to:

  • Liaise with customer base
  • Take incoming and outgoing calls
  • Protect, maintain, and increase National car hubs customer base
  • Deliver the most unique customer experience at all times
  • Data entry
  • Liaise with suppliers and internal teams
  • Other duties as and when required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner L2 apprenticeship standard
  • Weekly off the job training
  • Bi-weekly knowledge sessions
  • Functional skills if required
  • Monthly 1-1 with assessor

What is the expected career progression after this apprenticeship?

The ability to progress to other roles within this business.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Problem solving skills, Team working, Creative, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade C or 4) Essential
GCSE or equivalent Maths (Grade C or 4) Essential

Things to consider

Bonus and performance schemes.

About the employer

National Car Hub are a specialist used car dealer based in Aldridge. We are proud to offer you first-class customer service and very competitive pricing, so please browse our stock list. At National Car Hub, we have a large selection of stock, suitable for all budgets and lifestyles so we are sure to have the right car for you. We offer zero deposit finance, nation-wide delivery and extended warranties. We are also happy to source a vehicle for you from our network of Dealers. We offer advice on vehicles and vehicle maintenance and our friendly staff will go the extra mile to guarantee that you receive the advice and support you need. At National Car Hub we don't just sell cars, we do everything possible to get you on the road with your perfect vehicle. Why not come along to our dealership in Walsall? Our aim is to be a Dealer with a difference offering Great Prices, Great Vehicles and Great Service.

Employer

National Car Hub

Address

C/O National Car Hub

Chester Road

Aldridge

WS9 0LS

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Training

Training provider

WALSALL COLLEGE

Contact

Cally Sutherland

csutherland@walsallcollege.ac.uk

01922 657000

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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