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Sales Apprentice THOMAS JACKSON ESTATE AGENTS LTD

You will be responsible for administrative tasks within the agency as well as delivering excellent customer service, both face to face and on the telephone. You will monitor and update the application database, register applicants, arrange viewings, and liaise with vendors and buyers.

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Closing date: 03 Mar 2023

Apprenticeship summary

  • Annual wage

    £9,254.44

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working Monday - Saturday with 1 day off in the week. Working hours are 9am - 5.30pm with 1 hour for lunch (Monday - Friday) and 9am - 5pm with 1 hour for lunch (Saturday).

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    17 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000123071

  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

  • Assist with the management of the front office dealing with face to face, telephone and email enquiries
  • Assist with the management of the application database ensuring regular contact with prospective buyers and tenants
  • Registering applicants, matching to buyers
  • Arranging viewings with buyers
  • Liaising with vendors and buyers regarding offers
  • Canvassing to seek new business
  • General administration duties
  • Update window display

What training will the apprentice take and what qualification will the apprentice get at the end?

Your training will be provided by both your Employer and Grey Seal Academy. All training is delivered face to face at the workplace either on site or videoconferencing; this includes x1 training session and x1 coaching session per month.

You will have access to an online portfolio and virtual learning environment to assist your training and assessment during your programme.

Grey Seal Academy will train you towards achieving the Customer Service Specialist Level 3 Apprenticeship Standard and in maths and English Level 2 (if applicable). Your training will include the following areas:

  • Develop self
  • Business knowledge and understanding
  • Customer journey knowledge
  • Knowing your customers and their needs
  • Customer service culture and environment
  • Business focused service delivery
  • Providing a positive customer experience
  • Working with your customers/customer insights
  • Customer service performance
  • Service improvement
  • Ownership/responsibility
  • Team working
  • Equality
  • Presentation

What is the expected career progression after this apprenticeship?

Upon completion of the apprenticeship, the employer would like to maintain your employment on a permanent basis.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Time management skills, Keen to learn and engage

Qualifications

GCSE or equivalent Maths and English (Grade 4/C) Desired

About the employer

Thomas Jackson Estate Agents was founded in 2007. Their impressive growth year on year has been achieved by offering their clients only the very best exceptional personal service in the area. The owners play an active role in the daily running of the business, this practical approach is essential in ensuring they meet the expectation of the company's service ethos.

Employer

THOMAS JACKSON ESTATE AGENTS LTD

Address

152 NORTHDOWN ROAD

CLIFTONVILLE

MARGATE

CT9 2QN

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Training

Training provider

GREY SEAL ACADEMY LIMITED

Contact

Holly Lee-Crick

holly@greysealacademy.co.uk

01773829121

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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