Business and Client Support Apprentice THIRSTY WORK LTD

At Thirsty Work we are passionate about our people, and passionate about providing a high level of service to our customers. We offer a range of benefits to make Thirsty Work a great place to work and we are looking for motivated individuals with excellent communication skills to join the team. You will be answering the phone and responding to emails - from clients, suppliers, colleagues.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £12,500.00

  • Working week

    Monday - Friday - 9am - 5pm (30 minutes unpaid lunch break), Working hours will be confirmed at interview.

    Total hours per week: 42.50

    (the hours are based on the candidate being over 18)

  • Expected duration

    18 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    16 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000122887

  • Positions

    1 available

What will the apprentice be doing?

This new role will be varies and demanding and the main task/responsibilities will include:

  • Answering the phone and responding to emails - from clients, suppliers, colleagues
  • Relationship building - internally with colleagues, externally with clients and suppliers
  • Internal communication with other departments, playing a major role in linking all departments within the company
  • Ensuring customer tickets are confirmed correctly on the system
  • Credit control - contacting customers regarding outstanding balances and dealing with related queries
  • General administration as necessary - filing, updating contact information etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Business Administrator Standard - Level 3
  • On the job training - to support role development
  • Off the job training - to support qualification requirements
  • Employer to offer dedicated training time to support Off the Job (OJT) training requirements
  • Functional Skills support - maths/English - if required

What is the expected career progression after this apprenticeship?

When you join our team you will be given the opportunity to grow to your full potential, whether you are applying for a new career or an existing member of staff hoping to develop your skills into a leadership role.

There are potential employment/progression opportunities available upon successful completion of the Level 3 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

At Thirsty Work we are passionate about our people, and passionate about providing a high level of service to our customers. We offer a range of benefits to make Thirsty Work a great place to work and develop.

About the employer

Thirsty Work are proud to be the largest independent supplier in the country and offer a full range of bottled and mains fed watercoolers, hot water dispensers, water fountains and our new hospitality range under our Pura brand.

Employer

THIRSTY WORK LTD

Address

25 - 26 Apple Lane

Exeter

Devon

EX2 5GL

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Training

Training provider

FOCUS TRAINING (SW) LIMITED

Contact

Trevor Barnes

trevor.b@tftg.org

07836 536590

Apprenticeship standard

Business administrator

Level 3 (A level)

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