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Customer Service Apprentice Level 2 BRAKE BROS LIMITED

Our Apprenticeship Programme is not one size fits all. Just like our delicious food, our scheme is carefully prepared to help you learn more, experience more and succeed more. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment. You will be using multiple different methods of communicating, some of the tasks you might deal with are meeting & greeting customers, supporting with product and/ or service sales, problem solving, and after care services.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage

    £14,449.00

    Sysco Perks: Access hundreds of discounts, cashback deals and exclusive offers at High Street stores. Employee assistance helpline and wellbeing portal. Purchase up to 5 additional days annual leave per year. Cycle to Work Scheme .

  • Working week

    Monday - Friday, 08.30 - 17:00

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    13 Mar 2023

  • Date posted

    16 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000122849

  • Positions

    1 available

What will the apprentice be doing?

Our Apprenticeship Programme is not one size fits all. Just like our delicious food, our scheme is carefully prepared to help you learn more, experience more and succeed more. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

The Role:

The role of a Customer Service Practitioner is to deliver high quality products and services to the customers at Brakes Sysco, during that time you will develop into a Level 2 Customer Service Apprentice and will cover a wide range of hands on experience with customers, using multiple different methods of communicating, some of the tasks you might deal with are; meeting & greeting customers, supporting with product and/ or service sales, problem solving, and after care services.

Support will be given throughout your apprenticeship with mentors guiding you through the role and continuous development of skills and behaviours to exceed personal goals and business objectives.

The apprenticeship will provide on the job training, where you will apply new skills and knowledge gained to real life operations such as:

  • Dealing with all aspects of customer services - chasing deliveries, arranging collections, arranging credits
  • Dealing with incoming calls; advise customers on products.
  • Processing sales orders on a bespoke windows-based system
    Prepare system quotations, source products if not stocked & follow up as required
  • Build business relationship with internal/ external customers.
  • Maintain and monitor quotation and lead files
  • Dealing with a variety of customer service enquires and reporting of service calls

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner apprenticeship standard
  • Training will be completed within the workplace setting

What is the expected career progression after this apprenticeship?

Opportunity to progress into an experienced customer service position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent Maths and English (Grade 4 or C) Desired

Things to consider

The office is a fast-moving environment and the role will require the apprentice to be confident in speaking on the telephone.

About the employer

Brakes, a Sysco company, invented modern food wholesaling and provides the highest quality fresh and frozen food and ingredients to some of the nation’s most famous pubs and Michelin-starred restaurants, as well as schools, caterers, care homes and hospitals. We are proud to offer the biggest range of award-winning products in foodservice. Our business is built on a passion for food and feeding the nation, with dedicated teams serving every postcode. We are investing in the latest technology to make life as easy and efficient for the chefs, cooks and caterers we serve across the land.

Employer

BRAKE BROS LIMITED

Address

Brakes Catering Equipment (BCE - Corporate Solutions)

Maybrook Industrial Park

Armley Road

LS12 2EL

Contact

apprenticeships@brake.co.uk

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Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Feb 2023