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Starbucks Shift supervisor Apprenticeship STARBUCKS COFFEE COMPANY (UK) LIMITED

Do you have a passion for providing legendary customer service to all customers? If the answer is yes, we’ve got an exciting opportunity for you to join our team in Battery Retail Park, Birmingham, B29 6SJ as a Shift Supervisor apprentice.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Feb 2023

Apprenticeship summary

  • Annual wage

    £18,636.80

  • Working week

    32 hrs pw; full flexibility required. Days and Shifts TBC.

    Total hours per week: 32

  • Expected duration

    18 Months

  • Possible start date

    16 Feb 2023

  • Date posted

    18 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000122580

  • Positions

    1 available

What will the apprentice be doing?

The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:

• Supporting with store procedures including, opening or closing the store, cash handling, safety & security

• Supporting your fellow partners to do their best work in bringing the Starbucks Experience to life on each shift

• Anticipating & delivering on your customer & store needs by getting to know your store environment & customers

• Delivering a personalised experience for each customer by making them your top priority

• Maintaining a clean & organised workspace for your customers & partners

• Providing quality beverages, whole bean & food products consistently for all customers in line with our recipe & presentation standards In return, we’ll offer you a competitive starting salary of £11.20 per hour & benefits that include:

• 28 days holiday a year (including Bank Holidays) + an additional day off for you to use on a special occasion for you each year

• Free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise, plus free drinks and food when on shift

• Discounts with local & national retailers (mobile phones, gym memberships, entertainment tickets, hotels, etc.)

• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)

• Bean stock options for all partners (own part of Starbucks!)

• Recognition schemes & monetary awards for long service, WOWing customers & your fellow Partners So, if you like the thrill of working in a fast-paced environment & creating moments of joy for our customers, apply today!

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be providing vital support to the management teams within your organisation and will develop your skills to be able to lead a team as well as supervise and run shifts. You will learn skills and techniques to motivate your team and maintain excellent customer service skills and professionalism even under pressure You may specialise in a particular area but ultimately will be able to adapt and transfer your skills to support other areas of the business as required.

As a result you will receive the following qualification:

  • Level 2 Hospitality Supervisor Apprenticeship Standard
  • Functional Skills in English & maths Level 2

What is the expected career progression after this apprenticeship?

Our apprenticeship programmes at Starbucks allows our partners to progress through from a level 2 to a level 6 in our stores or even progress into a support centre position. We’ve had partners that within 5 years have completed a level 2 barista apprenticeship, then quickly move on to their level 3 shift supervisor apprenticeship to give them the mentoring and team development skills. They then also have the opportunity to complete their level 4 store manager apprenticeship and run their own store! Alongside this, all of our partners have the opportunity to progress their career through either our retail operations or into our support centre. Did you know, our retail director started as a part time Barista and has progressed his career to now be the UK retail director! Wherever you’d like your career to take you, we’ll support you through our great training and development opportunities.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Enthusiasm to learn

Qualifications

GCSE or equivalent Maths (Grade 4/C) Desired
GCSE or equivalent English (Grade 4/C) Desired

Things to consider

Can you get to the store? (check transport and parking) Are you willing and able to commit to the duration of the apprenticeship (14 months)? Do you want a career in hospitality? Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays. All the roles in our stores are customer facing and our partners get involved in every aspect of the successful operation of the store – so this is a great opportunity for you to build relationships with our customers and learn new or develop existing skills. You will be offered a competitive salary of £11.20 per hour.

About the employer

Do you have a passion for providing legendary customer service to all customers? If the answer is yes, we’ve got an exciting opportunity for you to join our team in Battery Retail Park, Birmingham, B29 6SJ as a Shift Supervisor apprentice.

Employer

STARBUCKS COFFEE COMPANY (UK) LIMITED

Address

Battery Retail Park

B29 6SJ

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Training

Training provider

REMIT GROUP LIMITED

Apprenticeship standard

Hospitality supervisor

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Feb 2023