Branch Support Apprentice Post Office Limited
If you have a passion for helping customers, showing empathy and resolving enquiries, you'll find this role challenging and rewarding. You will provide high levels of customer service to Postmasters and provide support with day-to-day queries. You will have the opportunity to build meaningful relationships and create positive change for the business.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Jan 2023
Apprenticeship summary
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Annual wage
£17,546.00
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Working week
Monday - Saturday. Shifts are to be confirmed.
Total hours per week: 35.0
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Expected duration
18 Months
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Possible start date
13 Feb 2023
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Date posted
13 Jan 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000122572
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Positions
5 available
What will the apprentice be doing?
As an apprentice you would be expected to take a vital role within Service and Support Optimisation. You will not be alone as you will be mentored to help you achieve your objectives and you will be given the guidance, support and opportunity to make a real difference to the Post Office, whilst also achieving your Customer Service certification.
Responsibilities will include:
- Provide consistently high levels of customer service to Postmasters, providing support to them with day-to-day queries
- Help Postmasters over the telephone by using an in-depth knowledge base
- Take ownership of all Postmaster enquiries and complaints, including matters of a complex and sensitive nature
- Managing all matters through to satisfactory resolution, and ensuring details are captured and recorded accurately within the applicable electronic data systems
- Continually suggest ways to improve process based on own experiences and feedback from Postmasters
What training will the apprentice take and what qualification will the apprentice get at the end?
- You will enrol onto the Customer Service Specialist level 3 apprenticeship
- You will be supported by your dedicated Lifetime Trainer who will conduct your initial 6 week classroom learning sessions. Your lifetime trainer will use online social platforms or telephone every 4-6 weeks thereafter to support your learning
- You will spend on average 6 hours per week on dedicated apprenticeship training activity. Depending on workload activity, this can be done 1 day per week or spread out over the course of a week
- The training will include a number of modules including -
- The Customer experience
- Customer journey
- Culture and environmental awareness
- Equality, diversity and inclusion
- Business focused service
What is the expected career progression after this apprenticeship?
There are clear progression pathways, and the wider Post Office business and experience gained through the apprenticeship will give insight into the role of a Branch Support Advisor, making a number of career directions possible.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4 or higher) Essential
About the employer
Employer
Post Office Limited

About disability confident
http://corporate.postoffice.co.uk/
Address
1 Future Walk, West Bars
Chesterfield
S49 1PF
Training
Training provider
LIFETIME TRAINING GROUP LIMITED
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Employer's Application Instructions
Please follow the link to the job overview and follow the directions to apply.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Jan 2023