IT Technical Support Apprenticeship NEC SOFTWARE SOLUTIONS UK LIMITED
This is an exciting opportunity for somebody looking to kickstart their career in IT. The role involves direct technical support for external customers using remote software, the role also involves running demos for customers and testing new product launches. There is also internal end user support.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 28 Feb 2023
Apprenticeship summary
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Annual wage
£19,500.00
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Working week
Monday to Friday. 8:30-17:30.
Total hours per week: 40
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Expected duration
17 Months
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Possible start date
07 Mar 2023
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Date posted
12 Jan 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000122186
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Positions
1 available
What will the apprentice be doing?
This is a highly technical role and at the end of the apprenticeship the successful graduate will be very well versed in the technical support for cutting edge Bio-metrics. There will be the opportunity to work in the various departments that support the product lines, so the role offers variety as well as first-class hands-on technical training. Because of the variety in the role, no two days would ever be the same. But some of the activities are - The role will require the apprentice to engage with customers either remotely or in person. The level and degree of engagement may vary across different customers. It will include but is not limited to: • Answering customer questions via email, phone or in person. • Performing demos remotely or at customer sites. • Resolving technical issues raised by a customer. This may require to remotely join the customer environment. • Setting up systems at conferences and expos while engaging with new or existing customers. The role will include testing products to ensure they are of a high standard and the apprentice will use existing processes and measures to escalate any issues or requests while using existing tools and methods to ensure a clear audit trail. The role would require the apprentice to gain a deeper understanding of product and technical specifications to ensure providing accurate guidance to customer
What training will the apprentice take and what qualification will the apprentice get at the end?
Information communications technician level 3
CORE MODULES The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
What is the expected career progression after this apprenticeship?
There is a full-time role available upon successful completion of the course.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Desired
Things to consider
About the employer
Employer
NEC SOFTWARE SOLUTIONS UK LIMITED
Address
First Floor
Bramley House
Bramley Rd
NG10 3SX
Training
Training provider
THE IT SKILLS MANAGEMENT COMPANY LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
Please click on the link below to apply
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 28 Feb 2023