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Customer Service Apprenticeship HOMESERVE FURNITURE REPAIRS LTD

We are looking to engage a Customer Service Apprentice. The role will be diverse. You will be answering calls and emails from clients and booking engineers in to resolve issues. Taking messages for other members of staff. Data entry and working in a fast paced office environment.

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Closing date: 15 Feb 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am - 5pm with 30 minutes lunch break

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    16 Feb 2023

  • Date posted

    12 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Polite and well-mannered as telephony training in our call centre environment receiving a high volume of calls both inbound and outbound will be integral to the role - training will be given.

  • Answering calls
  • Diary managing for engineers
  • Booking in dates with customers for visits
  • Filing 

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 apprenticeship.

Level 2 NVQ.

Onsite visits from a Juniper Training assigned skills coach and In house company training.

What is the expected career progression after this apprenticeship?

May lead to a full-time position or a level 3 apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Patience


GCSE or equivalent Maths and English (Grade 4) Desired

About the employer

Homeserve furniture repairs Ltd is the UK and Ireland’s largest furniture repair network boasting over 250 contractors + employees. Our Independently owned business provides onsite repairs for direct consumers from the high street retail sector and manufacturers direct. We cover both retail domestic markets. The role will be diverse. As we continue to grow so do our employees and their roles. We pride ourselves that we offer outside training and inhouse promotion possibilities




Unit 2

Delph Industrial Estate, Delph Road

Brierley Hill


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Training provider



Melanie Newman

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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