Apprentice Customer Service Specialist Cliff House Medical Practice
An exciting opportunity is available at Cliff House Medical Practice for someone who is looking for a customer facing role. The successful candidate will be available for direct customer support. They will be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests and queries.
Closing date: 10 Apr 2023
Apprenticeship summary
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Annual wage
£11,700.00
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Working week
Will usually be between 8:00am and 6:30pm, however will sometimes require working out of hours (i.e., up until 8pm and some weekend working). Days and shifts to be confirmed.
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
20 Apr 2023
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Date posted
10 Jan 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000121429
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Positions
2 available
What will the apprentice be doing?
Duties will include, but will not be limited to:
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Find solutions that meet your organisations needs as well as the customer requirements
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Demonstrate a cost-conscious mind-set when meeting customer and the business needs
- Gather and analyse data and customer information that influences change and improvements in service
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Utilise both organisational and generic IT systems to carry out your role with an awareness of other digital technologies
What training will the apprentice take and what qualification will the apprentice get at the end?
The apprentice will work towards their Level 3 Customer Service Specialist apprenticeship standard:
- Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level
- Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management
- Training will take place as a mixture of on-site (in situ working) at both of our surgeries, online, training with community partners, care home staff, clinical and administrative staff
What is the expected career progression after this apprenticeship?
Permanent employment may be available on successful completion of the apprenticeship.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
Cliff House Medical Practice
https://www.cliffhousemedicalpractice.co.uk/
Address
82 BURTON ROAD
LINCOLN
LINCOLNSHIRE
LN1 3LJ
Training
Training provider
LINCOLN COLLEGE
Contact
Learner Engagement Team
apprenticeships@lincolncollege.ac.uk
01522 876284
Apprenticeship standard
Customer service specialist
Level 3 (A level)
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