Apprentice Customer Service Specialist Cliff House Medical Practice

An exciting opportunity is available at Cliff House Medical Practice for someone who is looking for a customer facing role. The successful candidate will be available for direct customer support. They will be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests and queries.

Sign in to apply

Closing date: 10 Apr 2023

Apprenticeship summary

  • Annual wage

    £11,700.00

  • Working week

    Will usually be between 8:00am and 6:30pm, however will sometimes require working out of hours (i.e., up until 8pm and some weekend working). Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    20 Apr 2023

  • Date posted

    10 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000121429

  • Positions

    2 available

What will the apprentice be doing?

Duties will include, but will not be limited to:

  • Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Find solutions that meet your organisations needs as well as the customer requirements
  • Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Demonstrate a cost-conscious mind-set when meeting customer and the business needs
  • Gather and analyse data and customer information that influences change and improvements in service
  • Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Utilise both organisational and generic IT systems to carry out your role with an awareness of other digital technologies

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will work towards their Level 3 Customer Service Specialist apprenticeship standard:

  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level
  • Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management
  • Training will take place as a mixture of on-site (in situ working) at both of our surgeries, online, training with community partners, care home staff, clinical and administrative staff

What is the expected career progression after this apprenticeship?

Permanent employment may be available on successful completion of the apprenticeship.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English and Maths (Grade A*/9 to C/4) Essential

Things to consider

Skills and Personal Qualities: • Work effectively and collaboratively with colleagues at all levels. • Exercise proactivity and creativity when identifying solutions to customer and organisational issues. • Be adaptable and flexible to customer needs whilst continuing to work within the agreed customer service environment.

About the employer

Medical Surgery / GP Practice

Employer

Cliff House Medical Practice

Address

82 BURTON ROAD

LINCOLN

LINCOLNSHIRE

LN1 3LJ

You must have JavaScript enabled to view a map of the location

Training

Training provider

LINCOLN COLLEGE

Contact

Learner Engagement Team

apprenticeships@lincolncollege.ac.uk

01522 876284

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.