Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Coordinator Apprentice 112/3959 TARMAC TRADING LIMITED

A typical day working as a Customer Services Coordinator  Apprentice at Tarmac will mean you get to work as part of a team who are responsible for ensuring our customers' orders are processed and their queries resolved. You will be a vital part of this team helping to provide the best experience for our customers and smash our sales targets.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Mar 2023

Apprenticeship summary

  • Annual wage

    £13,400.00

    Salary included above is for the first 12 months whilst in programme, after month 12 this programmes salary increases to £14,740. You will be eligible for a company wide bonus based on how we are performing as a business, and other flexible benefits.

  • Working week

    Monday to Friday, 7.5 hours per day - 8:30am to 5:00pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    31 Aug 2023

  • Date posted

    10 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000121396

  • Positions

    1 available

What will the apprentice be doing?

  • Order processing - Using the telephone and IT systems to input orders from customers
  • Regular communication with other areas of our business such as the Transport and Operations Teams to understand any issues affecting orders
  • Dealing with queries affecting customer orders. Your role would be to keep customers aware and informed

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Specialist Apprenticeship. 
 
Successful competition will result in: Level 3 (A Level equivalent) qualification in Customer Services. 

What is the expected career progression after this apprenticeship?

After successful completion of apprenticeship, you will be given the opportunity to move into a full-time position as a Customer Service Coordinator.  
 
Future progression opportunities in Tarmac are widely available with experience and include roles such as: Key Account Manager, Logistics Planner and Customer Service Supervisor. 


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent Maths & English (Grade C or above (Level 4 or above)) Essential

Things to consider

The role will involve working within an office with a team of people, so communication skills are important and the ability to build rapport. The learning process will involve visiting Tarmac operational sites, so being mobile is important.

About the employer

With 150 years of experience and heritage to our name, we’re a national network of local businesses, combining the knowledge and expertise of two of the construction industry’s most iconic brands: Tarmac, pioneers and inventors of the modern road, and Blue Circle, the company that patented Portland Cement. We employ around 7,000 people across a network of more than 400 sites across the UK. Tarmac is part of CRH, the world's leading building materials business.

Employer

TARMAC TRADING LIMITED

Address

Ernest Gage Avenue

New Costessey

Norwich

NR5 0TX

You must have JavaScript enabled to view a map of the location


Training

Training provider

TARMAC TRADING LIMITED

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Employer's Application Instructions

1. Register, complete and submit your application form. We'd recommend you complete some research about us, and development opportunity available. 2. Your application will be reviewed within 5 working days. We'll advise if we can progress you through to our next stage. 3. Suitability Screening - Video Call with a member of the team about your motivations to join 4. Following shortlisting, you'll attend a final interview day on site

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Mar 2023