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Business Apprentice (Inventory Management & Customer Service) BAYER PUBLIC LIMITED COMPANY

An exciting opportunity to work in two operational teams within Bayer, one of the world’s leading Life Science companies. The role will spend time in both Customer Service and Inventory Management to gain a broad understanding of inventory arrives at our warehouse through to being supplied to our customers and all the activities that support.

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Closing date: 27 Feb 2023

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday to Friday, 9.00am - 5.00pm

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    18 Sep 2023

  • Date posted

    21 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000121363

  • Positions

    1 available

What will the apprentice be doing?

Inventory Management & Customer Service Apprentice

  • Customer Service (6 Months Placement)

    This apprentice will process orders in a timely manner, and follow up and resolve potential order related issues, act as major point of contact for customer complaints and escalates any problems. As part of this and alongside others, they are responsible managing complaints, customer credit and debit memos and returns from the customers.

    Key responsibilities include:

  • Responsible for processing orders accurately and in a timely manner
  • Appropriately communicate with internal and external customers and/or business on order status and inform if needed on any out of stock situations or cancellations
  • Create, review and approve credit and debit memo requests in line with authorisation limit
  • Responsible for daily monitoring of all order issues through to resolution using all available reports. Collaborate with relevant stakeholders as appropriate and communicate with customers to ensure customer satisfaction
  • Responsible for timely resolution of customer queries, claims, complaints and returns including credit memo release to agreed value. Ensuring appropriate approvals and documentation is evidenced.
  • Receive customer telephone calls and answer any queries or transfer to appropriate teams

Inventory Management (12 Month placement)

This apprentice will participate in all inventory management activities ensuring inventory availability so that customer orders can be delivered on time whilst maintaining compliance with best practice throughout.  The apprentice will be in close contact with the warehouses resolving issues and responding to requests as required.

Key responsibilities include:

  • Responsible for resolving inventory quantity differences between systems in Bayer and at the respective warehouse, posting stock differences where required.
  • Responsible for stock management activities including recording of inventory identified as unsaleable.
  • Working closely with Order to Cash team, record, investigate and resolve delivery issues highlighted by the customer or the warehouse.
  • Oversea receipt of stock into the respective warehouse, raising additional documentation as required.
  • Responsible for managing the shared email inbox, allocating tasks to other team members to ensure that they are completed.
  • Responsible for managing inventory stored in the office.
  • Support stock check process

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will work towards the Business Administrator Level 3 Standard with functional skills Level 2 if required in maths and English.

Training is blended - 2 days a month group training sessions, tutor led both face to face and remote, guided self study and 1-1 training and reviews.

What is the expected career progression after this apprenticeship?

Bayer Plc will provide you with a solid foundation at the beginning of your journey for a rewarding and lasting career. We believe that everyone working at Bayer has the potential to progress and you will be supported by our commitment to your ongoing training and further development.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Multi Task, Work independently, Confidentiality, Time Management, Integrity

Qualifications

GCSE or equivalent English (Grade 4 or C) Essential
GCSE or equivalent maths (Grade 4 or C) Essential
A Level or equivalent Any (Grade Any) Desired

Things to consider

Bayer is keen to consider candidates who are currently working towards a Level 3 qualification (A Level or BTEC) who are due to complete this Summer. Bayer offer hybrid working. The apprentice will be expected to work a mix of both working from the Bayer Reading office and from home. This will be set in line with their team and business requirements.

About the employer

Bayer is a Life Science company with a more than 150-year history and core competencies in the areas of healthcare and agriculture. With our innovative and sustainable products, we are contributing to finding solutions to some of the major challenges of our time. We bring together our people, partners and customers, placing innovation, sustainability and digital transformation at the heart of everything we do. Our products and solutions help us to deliver our vision of 'health for all, hunger for none'.

Employer

BAYER PUBLIC LIMITED COMPANY

Address

400 South Oak Way

Reading

RG2 6AD

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Training

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Contact

Rachel Eaves

rachel@wbtc-uk.com

Apprenticeship standard

Business administrator

Level 3 (A level)


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