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Client Support Apprentice MY PENSION EXPERT LIMITED

As a member of the Client Support team, you will be the point of contact for new clients. Your responsibility will be to enhance My Pension Expert’s reputation, through the prompt delivery of quality customer service, increasing effectiveness and ease of doing business with us.

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Closing date: 09 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, shifts TBC.

    Total hours per week: 40.0

  • Expected duration

    14 Months

  • Possible start date

    13 Feb 2023

  • Date posted

    11 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000121298

  • Positions

    1 available

What will the apprentice be doing?

  • Ensure that new applications are processed in an effective and professional manner and in accordance with current FCA legislation and My Pension Expert’s expectations
  • To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries
  • Take ownership and responsibility when handling customer enquiries via inbound or outbound calls and other communication mediums, investigating and responding to queries and calls proactively and efficiently
  • Working closely with other departments to ensure clients pass through the transfer process with fluidity
  • Keeping in regular contact with external pension providers to ensure transfers are completed within the recommended timescales
  • Regularly updating clients with regards to their pension transfer
  • Contacting clients to retrieve any required information and to answer any queries they may have
  • Maintaining up-to-date client records on the business database
  • Dealing with confidential information

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Level 2 Functional Skills in English and maths, if needed
  • One day per week at Doncaster College

What is the expected career progression after this apprenticeship?

  • Career progression within My Pension Expert (as part of MPE Academy)

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade B/6 or above) Essential

About the employer

One of the crucial parts of our business that helps drive us forward is our employees, and we are constantly working to help them develop their roles within the business. We offer our employees training and sponsorship to help them develop their skills further.

Employer

MY PENSION EXPERT LIMITED

Address

My Pension Expert

Colonnades House, Duke Street

DN1 3BW

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Training

Training provider

DN COLLEGES GROUP

Contact

Tracey Butterfield

tracey.butterfield@don.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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