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Customer Services Representative Apprentice ALL PET SOLUTIONS LTD

Providing day to day customer service support which includes managing emails, calls and live chats. Online Pet and Aquatics retailer based in Uxbridge. Trading for over 16 years.

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Closing date: 09 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    £4.81 per hour. £10,004.80 per year based on 40 hour working week.

  • Working week

    Monday - Friday 8.30am - 4.30pm - 40 hours per week.

    Total hours per week: 40.00

  • Expected duration

    16 Months

  • Possible start date

    14 Feb 2023

  • Date posted

    11 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000121297

  • Positions

    1 available

What will the apprentice be doing?

The successful candidate will be expected to work as part of the Sales / Customer Service Team. Day to day duties will include:

  • Facilitate a very busy customer service telephone line
  • Dealing with high quantity online customer service email messages using our CRM system SalesForce
  • Arranging returns, processing refunds and product replacements
  • Minimising complaints and assisting with product issues, working to ensure our Feefo feedbacks stays positive
  • Updating in-house ordering system where necessary
  • Liaise regularly with courier companies and tracking courier PODs
  • General administrative duties

Required Skills: 

We are looking to recruit a candidate who has Customer Service experience or the following skills, experiences and attributes:

  • Must have excellent customer service and administration skills
  • The ideal candidate will have experience of dealing with orders from an e-commerce web site, in particular eBay or Amazon
  • Excellent grammar and telephone manner
  • Strong written and oral communication skills
  • Organisational skills and punctuality
  • Experience using Sage Pay or online payment processing
  • Excellent computer skills are required, especially Microsoft Office

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Specialist Level 3. 

All training and learning will be delivered on site. 

What is the expected career progression after this apprenticeship?

Yes, this could lead to a permanent position.


Requirements and prospects

Desired skills and personal qualities

Excellent Customer Service, Excellent grammar, Excellent telephone manner, Organisational skills, Strong Communication, Able to use Microsoft Office

Qualifications

GCSE or equivalent Maths and English (Grade 4 or above) Essential

Things to consider

28 days holiday per year. Bonuses include; parking available, company pension, life insurance and staff purchase schemes available. Start Date: As soon as possible for the right candidate.

About the employer

Online Pet & Aquatics retailer based in Uxbridge. Trading for over 16 years.

Employer

ALL PET SOLUTIONS LTD

Address

All Pet Solutions Ltd,

Unit 203, Riverside Way,

Uxbridge

UB8 2YF

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Training

Training provider

SKILLS TRAINING UK LIMITED

Contact

Josh Morgan

joshmorgan@skillstraininguk.com

01922 660546

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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