Office apprentice TOWER LOTTERY PARTNERSHIP LTD
Immediate start. To learn all aspects of the sales support and operations administrative roles. This includes but is not limited to supporting the day to day running of the Sales Support and Operations office, aiding canvassers, area managers and charities by the effective performance of the department whilst remaining calm under pressure.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 09 Jun 2023
Apprenticeship summary
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Annual wage
£15,580.00
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Working week
Monday to Friday 9.00am - 5.00pm
Total hours per week: 37.5
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Expected duration
16 Months
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Possible start date
26 Jun 2023
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Date posted
13 Jan 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000121215
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Positions
1 available
What will the apprentice be doing?
Learn all aspects of sales and operations detailed below but not limited to:
- Registration of canvassers including recording of price per deal, target rate and cancellation rate and population of the compliance system on the MI system, and managing documentation in relation to registration. The process also requires new starter kit to be assembled and distributed
- Store management - this involves recording all store bookings accurately on the MI system and ensuring that the charities are informed daily of any ad hoc changes, also producing weekly pdf files for each of the charities in line with current fundraising regulator guidelines. This also entails distributing store approach letters as required and maintaining the information contained in these letters to represent the most up to date data
- Management of stock and uniform inventory, stock control and distribution - this involves the entirety of the process from ordering stock from approved suppliers ensuring all designs are correct, ensure all display equipment is on the Asset Register
- Compliance Management Support - working closely with Compliance and Client Relationship Manager to ensure that the MI System is complete with all required compliance documentation and the chasing up of missing information. This requires accurate recording of all information for each canvasser
- Weekly recording of Police Areas for canvassing, accurately recording areas under the correct charity/police area for full compliance reasons
- Posting out of parcels, via Royal Mail or Interparcel and dealing with queries in relation to the parcels from recipients, monitoring and adding amounts to Interparcel and franking machine as required
- Responsible for the ordering and management of stationery
- Offer administrative support to all area managers, and provide support to Head of Operations where required
- Identify opportunities to streamline and improve efficiency in existing procedures
- Manage telephone calls to 03335775707 numbers and emails to office@towerlotteries.co.uk, registration@towerlotteries.co.uk, stores@towerlotteries.co.uk with canvasser, customer and charity enquiries
- Provide cover, when required, to Head of Operations during holidays, sickness, meetings and busy periods
- Maintenance of bond procedures. Ensuring bonds are applied and refunded as required for tablets and display equipment
- Maintenance of PO spreadsheet ensuring PO numbers are issued and recorded accurately for Finance use
- Systems and IT, Governance
- Working knowledge of all Tower systems - Tower Solutions, Ideal Host, Send Pro
- Understanding of basics of lottery law to advise canvassers in field
- Ability to maintain and manage tablet hardware offering an IT support role on tablet equipment for sales force
- Maintain Ideal Host portal ensuring tablets are assigned correctly to each canvasser, canvasser records are disabled once canvassers leave Tower, send memos, remove sign ups etc.
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner level 2 apprenticeship standard.
This qualification requires college attendance one day a month.
What is the expected career progression after this apprenticeship?
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4 or above) Essential
Things to consider
About the employer
Employer
TOWER LOTTERY PARTNERSHIP LTD
Address
UNIT C2
WATERFOLD PARK
BURY
BL9 7BR
Training
Training provider
BURY COLLEGE
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 09 Jun 2023