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Business Administration & Customer Service Apprentice COMPLETE COMMUNICATION SERVICES LTD

To work as part of a team and provide administrative support to the Complete Communication Ltd team. Acting as a first point of contact for clients and students, providing an effective and efficient telephone service to customers at all times. You will be trained to become an Electronic Notetaker able to support our growing number of students.

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Closing date: 24 Mar 2023

Apprenticeship summary

  • Annual wage

    £9,750.00

  • Working week

    Monday - Friday: 9:00am - 5:00pm. Details to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    09 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000120881

  • Positions

    1 available

What will the apprentice be doing?

Complete Communication Ltd are currently recruiting for a Business Administration & Customer Service Apprentice to work in our office. The applicant will also be trained to become an Electronic Notetaker to be able to support our growing number of students within educations settings all across the UK. This is an exciting opportunity for someone who is keen to begin their career within business. We are looking for a full-time apprentice who is passionate about working with and supporting the Deaf and disabled community. You will be working as part of a friendly team and you will have a varied role to help the business run smoothly.

As an apprentice, this role is the perfect chance to start a career in a business environment. This role is an office-based role, where you will help and support the rest of the team.

Some of your day-to-day responsibilities will include, but are not limited to:

  • Processing internal and external post
  • Answer telephone calls and deal with queries, delivering messages to appropriate persons
  • Dealing with customers through email interaction
  • General office administration
  • Undertaking other duties as requested by mentor

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 
  • Functional skills if required

This is a bespoke apprenticeship to City College Plymouth. Your core apprenticeship will be based on customer service, with additional business administration assessments to concrete the purpose of your role and learning. All training will be provided by City College Plymouth in collaboration with the employer throughout the 15-18 month apprenticeship. For this apprenticeship you will only have to attend College for the induction sessions and any relevant exams, otherwise all of your learning and assessments will be carried out at the workplace.

What is the expected career progression after this apprenticeship?

There may be the potential for permanent employment upon successful completion of the apprenticeship, for the right candidate.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Good telephone manner, Excellent customer service, Good level of written English, Good organisation skills, Professional, honest, friendly, Contributes to company policy, Good time management skills, A good work ethic, Positive attitude, Self-motivated and disciplined, Positive 'can do' attitude

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

At Complete Communication we endeavour to provide professional communication and education support services. We pride ourselves in providing a high-quality service for any situation where disabled or Deaf Sign Language users and Hearing people need to communicate.  Our business is split into five core areas: - Providing high quality communication professionals - Providing support professionals for students within higher education settings (Disabled Student Allowance) - Theatre Interpreting - Providing British Sign Language, Deaf Awareness and Disability Awareness training courses

Employer

COMPLETE COMMUNICATION SERVICES LTD

Address

Unit D4

Phase 4

Plymouth Science Park

PL6 8BX

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Training

Training provider

CITY COLLEGE PLYMOUTH

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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