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Enrolment Course Advisor Apprentice Lifetime Training Group Apprentice - Bristol - Head Office Site

Lifetime Training are looking for a high energy and positive person that is looking to join a growing business, This apprenticeship will be supporting the Enrolment Support Department targets in all aspects of sales and administration including phone calls to potential learners and clients or business partners of Lifetime Training.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Feb 2023

Apprenticeship summary

  • Annual wage

    £19,143.00

  • Working week

    37.5 hours a week, 9am to 5.30pm, Monday to Friday.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    10 Feb 2023

  • Date posted

    10 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000120812

  • Positions

    2 available

What will the apprentice be doing?

This apprentice role will be supporting the Enrolment Support Department targets in all aspects of sales and administration including phone calls to potential learners and clients or business partners of Lifetime Training.

Daily duties include:

  • Dedicating time in your week for CPD activities to support your development
  • Learning how to build trusted relationships with prospective learners and clients, as well as develop strong relationships with internal stakeholders within Lifetime
  • Working towards and achieving individual & team KPIs, such as time spent on the phone and the personal delivery of 70 opportunities per month, with 80% conversion to appointment
  • Achieving a minimum of 1 hour, 45 minutes talk time per day and 60 outbound dials

Role accountabilities:

  • Outbound calling: potential customers and existing clients
  • Answering inbound calls and enquiries from potential or existing customers and clients
  • Understanding and confidently talking about Lifetime's product range - namely the apprenticeship training courses available across all sectors and specific to certain clients
  • Conducting eligibility checks with learners and learner managers to ensure they are fully eligible for funding and suitable to be signed up by our Coaches
  • Ensuring specific campaign messages and processes are delivered accurately
  • Supporting the team leader and course advisors with system administration and management of learners' journey from initial enquiry through to enrolment onto apprenticeship course
  • Entering accurate data and appropriate notes onto the internal customer management system
  • Offering the best possible service to all stakeholders - internal and external - by responding to enquiries with accurate information in a timely fashion
  • Liaising with other departments and teams within Lifetime to complete activities and meetings to support with your continued professional development
  • When requested, supporting with booking appointments for learners to enrol onto their apprenticeship course

How will you measure your success?

  • Achieving monthly KPIs, including talk time and Opportunity (PLR) targets - on an individual basis and team
  • Achieving objectives set by your line manager
  • Feedback from line manager, senior course advisors, key stakeholders and your Coach

We offer a great benefits, reward and recognition and wellbeing package which includes some of the following:

  • 25 days holiday (business closes at Christmas)
  • Contributory pension (company matched)
  • Life Insurance
  • A comprehensive reward, recognition and wellbeing scheme
  • An award-winning onboarding programme from our Trainers
  • A comprehensive management development programme
  • A career pathway programme to support your personal and professional development

At Lifetime Training, you will be working towards a Customer Service Specialist Level 3 Apprenticeship standard over the course of 15 months.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Customer Service Specialist apprenticeship standard
  • Functional Skills in maths and English

What is the expected career progression after this apprenticeship?

On completion of your apprenticeship, Lifetime Training will continue to support you in your career with ongoing training and development.


Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills

Qualifications

Other None required (Grade None required) Desired

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer

Lifetime Training delivers training courses and apprenticeships to people across the UK every day. We are an innovative, energetic company that places real emphasis on providing a great service to our clients and learners through our life-changing people and have been recognised as the number 1 training provider as voted by apprentices (RateMyApprenticeship)

Employer

Lifetime Training Group Apprentice - Bristol - Head Office Site

Address

Clifton Heights

BS8 1EJ

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Feb 2023