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IT Engineer Apprentice Aura Technology

We are now looking for an eager candidate to join us as an IT Engineer Apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 Information Communications Technician apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Feb 2023

Apprenticeship summary

  • Annual wage


    £12,000 - £13,000 per annum.

  • Working week

    9am - 5:30pm, days to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    13 Mar 2023

  • Date posted

    12 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Assist in delivering the unique Aura Proactive Service to customers. Improve customer experience through enhancing engagement with IT systems
  • Ensure proactive engineering customer management tools are up to date and completed for each Managed IT customer
  • Utilise Microsoft tools to assess customer security improvements and work with Proactive engineers to agree on and implement solutions
  • Monitor customer devices and ensure devices are kept in the compliance based on the Aura compliance policy
  • Gather monthly report data for key Proactive customer services & applications
  • Gather data for departments KPI, SLA and OLA’s, work with proactive engineers to implement corrective actions to ensure consistent achievement against the relevant targets as well as ensuring Aura exceeds its 95% CSAT Target
  • Adhere to the practices and procedures of Aura’s company standards and achievements
  • From time to time assist with the wider Aura Engineering team on technical pre-sales, projects or reactive tasks as appropriate
  • Undertake ad-hoc tasks from time to time as directed

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician apprenticeship.

Why choose our Cloud Network Specialist apprenticeship?

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware.

A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Follow a cloud-first curriculum, covering on-premises and cloud-enabled networking
  • Learn about core networking principles, including network addressing, cloud, virtualisation and security
  • Understand the principles, hardware, protocols and services that form part of on-premises, cloud and hybrid network architectures
  • Train with QA – the largest and leading provider for both Microsoft and AWS training
  • Learn technical content that aligns to, and is relevant to, employers and the market
  • Learn about DevOps methodologies and the fundamentals of databases and data migration

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working


GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Aura Technology specialises in IT services which enhance your business.


Aura Technology


UNIT 1-3



SO40 3WX

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Feb 2023