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Customer Service Apprenticeship Sheffield City Council

We are currently recruiting for a number of customer service positions at Sheffield City Council in different service areas. The successful applicant will have the opportunity to work in a relaxed professional environment, be part of a exciting and aspiring team and lastly, to provide great customer service.

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Closing date: 10 Feb 2023

Apprenticeship summary

  • Annual wage

    £12,852.32

    Apprentice wage for Sheffield City Council employees is £6.68

  • Working week

    37 hours a week. Monday to Friday 9am-5pm.

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    13 Feb 2023

  • Date posted

    10 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000120706

  • Positions

    10 available

What will the apprentice be doing?

  • Manage incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will be working towards a level 2 customer practitioner standard qualification
  • Training will be a minimum of 1 day at week
  • Training centre location is CDC Training, manor Lane, cricket-inn road, Sheffield, S2 1TR

What is the expected career progression after this apprenticeship?

After you complete the apprenticeship, there will be opportunities for you to move in to a full time role with Sheffield City Council dependant on your achievement and performance. 


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths & English (Grade 4/C) Desired

About the employer

Sheffield City Council is the city council for the metropolitan borough of Sheffield in South Yorkshire, England. It consists of 84 councillors, elected to represent 28 wards, each with three councillors.

Employer

Sheffield City Council

Address

Town Hall

Pinstone Street

Sheffield

S1 2HH

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Training

Training provider

SHEFFIELD CITY COUNCIL

Contact

Tariq Ali

Tariq.Ali2@Sheffield.gov.uk

07717201012

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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