Customer Service Apprentice Renault Enfield

We are now looking to recruit a highly motivated, multi-talented, part time Office Assistant to join our team. Knowledge of cars and car parts is preferred and someone with the right can do attitude and work ethic to help continue growth within our fast-moving business.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - times TBC. Possible weekend work

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    30 Apr 2023

  • Date posted

    09 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000120569

  • Positions

    1 available

What will the apprentice be doing?

  • The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation 
  • Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality
  • You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers

Placement based tasks:

 

  • Meet and greet customer when coming to site

     

  • Communicate with internal departments

     

  • Raise paperwork for workshop

     

  • Book vehicles in for service and defects with customers

    Good computer skill to operate numerous systems, internal and external

  • Social media management
  • Run marketing campaigns

What training will the apprentice take and what qualification will the apprentice get at the end?

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  

You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. 

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Successful candidates will have full time employment with training in a workplace and day release at one of our training centres or other approved college to work towards achieving Level 2 customer service practitioner qualification (over 12 months)

One of our assessors will visit you in your workplace to mentor you and assess your competence regularly. This is part of our close support network NLG provides to ensure that Apprentices are both enjoying and succeeding in their course.

What is the expected career progression after this apprenticeship?

On completion to a level 2 Customer service practitioner you gain the opportunity to advance onto a level 3 Customer Service specialist apprenticeship. You are also eligible for advancement inside your work placement, including (but not limited to): Customer service manager and regional manager.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths and English (Grade 4 - 5) Desired

Things to consider

The specific hours and days that you will be required to work and attend college will be discussed in more detail at the employer interview and by North London Garages once you have been accepted on to the Apprenticeship programme. The successful candidate will be willing and able to travel to their place of work for 4 days and attend training at our centre in Enfield, Ponders End for one day a week. This may involve commuting.

About the employer

Renault Enfield is an established Car Dealership based in Enfield. We are committed to providing each customer with the highest standard of customer service.

Employer

Renault Enfield

Address

Mollison Avenue

Enfield

Middlesex

EN3 7NE

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Training

Training provider

NORTH LONDON GARAGES GTA

Contact

recruitment@nlggta.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Apr 2023