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Customer Service Practitioner Apprentice PINNACLE MEDIA PARTNERSHIPS LIMITED

An exciting opportunity has arisen for an enthusiastic individual to join an experienced & talented team within the corporate industry. As a Customer Service Apprentice with Pinnacle Media Partnerships you will be at the forefront of learning in a professional office environment, where you'll gain & develop your skills & knowledge for the industry. Duties will include filling in spreadsheets with collected data, plus much more.

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Closing date: 17 Feb 2023

Apprenticeship summary

  • Annual wage


    In addition there is a monthly bonus on top. OTE is £15,500.

  • Working week

    Monday to Thursday 9am to 5pm & Fridays 9am to 4:30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    06 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As an apprentice on a day-to-day basis, you will be doing the following:

  • Filling in spreadsheets with collected data
  • Build and maintain positive relationships with colleagues and clients
  • Develop good communication skills and complete tasks to a high standard
  • Provide basic and accurate information in-person and via phone/email
  • Be able to plan, organise and participate in team meetings, projects, and reports
  • Developing their sales, marketing and customer service skills through ongoing training and support
  • Receiving bonus commission for every lead that is created through their research

Performing tasks in IT relevant to organisation:

  • Creating social media posts alongside interacting with clients on all social media platforms including Facebook, Instagram, Twitter, LinkedIn
  • Emailing prospective clients and tailoring their response
  • Arranging and organising bookings for clients

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprenticeship consists of:

  • Intermediate Standard Apprenticeship-Customer Service Practitioner
  • Functional Skills in English and maths (Level 1/2) where applicable

All aspects of your training will be delivered on-site with your employer, and you will have regular site visits every six to eight weeks from your designated assessor, who will monitor your progress throughout your apprenticeship programme.

You will achieve a qualification in Customer Service Practitioner Level 2 Standard.

What is the expected career progression after this apprenticeship?

Potential for the candidate to progress through the company and gain experience within all sectors. The main aim is to bring somebody into the team and for them to develop and become a key team member.

We are looking to invest our knowledge, skills, and time in the right person. This position has the potential to develop into a successful career for the right candidate with the position growing with the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Patience, IT Skills with MS Office, Social Media Skills, Use of Social Media Platforms, Enthusiastic & committed, Excellent timekeeping, Reliable


GCSE or equivalent Maths & English (Grade A* - C / 9 - 4) Desired

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): Please note that interviews may take place before the vacancy close date and the successful applicant may start before the advertised start date.

About the employer

Pinnacle Media Partnerships is an established marketing, branding, and events company. We run fully hosted corporate events UK wide at some of the most exclusive venues with the aim of connecting businesses with prospective clients. We are a rapidly expanding company that values its employees with a focus on promoting from within, so this is an excellent opportunity not just for a job but for a career.




1 Airport West

Lancaster Way, Yeadon


LS19 7ZA

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Training provider



Emma Honey

01208 813568

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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