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Ford Customer Service Parts Advisor Apprenticeship - Coventry ALLEN FORD (UK) LIMITED

An exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. Monitoring and solving customer problems/enquiries and processing customer’s orders.

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Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, daytime hours. 9am-5pm. Shifts TBC.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    16 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000120189

  • Positions

    1 available

What will the apprentice be doing?

The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme ECAT. A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service.

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

  • Safe storage of parts
  • Handling, storing, and receiving stock
  • Processing payments
  • Following company procedures
  • Identifying, sourcing, and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer’s orders

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer service practitioner level 2.

What is the expected career progression after this apprenticeship?

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership, future prospects are endless.
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English & Maths (Grade 4 or above) Essential

About the employer

Our network of around 30 locations stretches across the south of England from Bath in the west, through the Midlands, Berkshire and London, to Kent and Essex in the southeast. Today we employ over 1,000 people to serve the needs of our customers. Allen Ford’s partnership with the manufacturer stretches back over 100 years to when its founder, Charles Henry Allen, first worked with the famous Model T Ford. From this point onward the business grew and was passed down through the Allen family until 1997. Allen Ford has been firmly established as one of the UK’s leading suppliers of Ford cars and vans to private motorists and businesses. The expansion continued, including dealerships in the south of England and the Midlands, and in 2014 Allen Ford was acquired by Supergroup. Essex Ford opened for business on 4th August 1989 as another family-owned business. It went from strength to strength with dealerships in Basildon, Billericay, Lakeside Thurrock, Rayleigh, and Southend. Essex Auto Group became part of the Allen Motor Group in 2017. SMC Ford also became part of the Allen Motor Group in 2017. Founded in 1982, the Slough Motor Company quickly established a reputation for outstanding customer service and quality vehicles. The group went from strength to strength with further dealerships opening in Sittingbourne (1983), Gravesend (1990), Uxbridge (1993), Crayford (1998), and Windsor (2000).

Employer

ALLEN FORD (UK) LIMITED

Address

165 London Road

Coventry

CV3 4AA

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Training

Training provider

SKILLNET LIMITED

Contact

Jose Faria

jose.faria@skillnet.org.uk

01923 216 165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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