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Customer Service Apprentice DELTA AUTO PARTS (HAINAULT) LTD

We are recruiting for a reliable individual to progress within our organisation within an customer service administrator role and supporting the team. This is a fantastic opportunity for the right person!

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £8,754.20

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    05 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000119836

  • Positions

    3 available

What will the apprentice be doing?

  • Dealing with application enquiries
  • General administrative duties
  • Making phone calls
  • Answering calls and enquiries
  • Sending and receiving emails
  • Data entry
  • Filing 

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner standard:

  • Functional Skills in English and maths (if necessary) 

What is the expected career progression after this apprenticeship?

Full-time position after successfully completing the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience

Qualifications

GCSE or equivalent GCSE or equivalent English (Grade (Grade 4/C)) Desired

About the employer

Delta Auto Parts is located in Hainault, Essex and was established in 2011, originally specialising only in wheel drive components such as CV Joints and Driveshafts. With a new strategy initiated to rapidly expand the company’s range of products and customer base, operational measures were introduced to improve efficiency and to establish a team dedicated to product cataloguing. To ensure high levels of customer service, key principles were maintained with a growing emphasis on our training and development programme.

Employer

DELTA AUTO PARTS (HAINAULT) LTD

Address

UNIT 6

BURNSIDE INDUSTRIAL ESTATE

ROEBUCK ROAD

IG6 3UG

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Training

Training provider

SPECIALIST TRADE COURSES LIMITED

Contact

Baffour Awuah

baffour.awuah@thestcgroup.co.uk

0345 565 2656

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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