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Customer Service Advisor Apprentice Multi Point Locks

An exciting apprenticeship opportunity at Multi Point Locks which is based in Wakefield. The company are looking for someone who is eager to start an exciting career in Customer Service whilst undergoing other training opportunities such as locksmith training to support the company and career progression. You will be processing online and telephone orders and dealing with customers by telephone, email and on the counter.

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Closing date: 29 Jan 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday 9.00am-5.00pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    06 Feb 2023

  • Date posted

    04 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role includes:

  • Processing online and telephone orders
  • Dealing with customers by telephone, email and on the counter
  • Maintaining records and files
  • Packing and dispatching orders
  • Key cutting
  • Learning the lock industry
  • Learning about products sold by the company

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Customer Service Specialist Standard
  • Level 2 Functional Skills (where applicable)
  • Key cutting and locksmith training alongside the apprenticeship
  • Training will be provided on a weekly basis

What is the expected career progression after this apprenticeship?

  • Progression within the company such as supervisor/management, full-time role will be available for the right person.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Team working, Non judgemental, Patience


GCSE or equivalent Maths (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

If arriving by bus, please check bus times before applying.

About the employer

Here at MPL we have searched far and wide for the best possible range of replacement uPVC door locking systems, with over 100 different types and sizes - It's easy to see why we're fast gaining the reputation of one of the UK's premier multipoint lock specialist.


Multi Point Locks





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Training provider



Philip Taylor


Apprenticeship standard

Customer service specialist

Level 3 (A level)

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