Customer Service Administrator Apprentice MOTOR MARKETING LIMITED
Are you a good communicator with an excellent telephone manner? Do you have a customer focused approach to work and excellent organisational skills? If so, the Customer Service Administrator Apprentice role may just be for you. You will be talking to customers about products and services (verbal & online, inbound & outbound) and creating appointments and generating leads.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 Apr 2023
Apprenticeship summary
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Annual wage
£17,662.00
Performance related bonuses. Fantastic pay; £9.18 to £9.50 per hour
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Working week
Monday-Friday 09:00-17:00
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
15 May 2023
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Date posted
10 Jan 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000118502
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Positions
3 available
What will the apprentice be doing?
Motor Marketing Limited are working with PETA Ltd to recruit and train a Customer Service Administrator Apprentice. This is a key role within the business, as you will be expected to deal with inbound and outbound calls mainly for the motor industry, booking in customers vehicles for service and MOT work, using the DMS/CRM systems provided by the dealerships. You will also contact current vehicle owners to book them in for warranty work and vehicle health checks.
About the role:
What will the Customer Service Administrator Apprentice be doing?
- Talking to customers about products and services (verbal & online, inbound & outbound)
- Creating appointments and generating leads
- Accurately maintaining and updating various systems
- Handling customer enquiries and queries promptly and efficiently
- Gathering information from asking the right questions
- Building lasting relationships to ensure repeat business
- Providing first class customer service
- Representing the company brand effectively and respectfully
- Generating information for reports
- Supporting and leading on projects as and when required
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.
What is the expected career progression after this apprenticeship?
There is the intention for a full-time Call Centre Agent role to be offered to the suitable and successful candidate upon completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4) Essential
Things to consider
About the employer
Employer
MOTOR MARKETING LIMITED
Address
SOUTH OFFICE UNIT 2
HARBOURGATE BUSINESS PARK
SOUTHAMPTON ROAD
PO6 4BQ
Training
Training provider
PETA LIMITED
Apprenticeship standard
Business administrator
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 Apr 2023