Customer Service Administrator Apprentice MOTOR MARKETING LIMITED

Are you a good communicator with an excellent telephone manner? Do you have a customer focused approach to work and excellent organisational skills? If so, the Customer Service Administrator Apprentice role may just be for you. You will be talking to customers about products and services (verbal & online, inbound & outbound) and creating appointments and generating leads.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2023

Apprenticeship summary

  • Annual wage

    £17,662.00

    Performance related bonuses. Fantastic pay; £9.18 to £9.50 per hour

  • Working week

    Monday-Friday 09:00-17:00

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    15 May 2023

  • Date posted

    10 Jan 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000118502

  • Positions

    3 available

What will the apprentice be doing?

Motor Marketing Limited are working with PETA Ltd to recruit and train a Customer Service Administrator Apprentice. This is a key role within the business, as you will be expected to deal with inbound and outbound calls mainly for the motor industry, booking in customers vehicles for service and MOT work, using the DMS/CRM systems provided by the dealerships. You will also contact current vehicle owners to book them in for warranty work and vehicle health checks.

About the role:

What will the Customer Service Administrator Apprentice be doing?

  • Talking to customers about products and services (verbal & online, inbound & outbound)
  • Creating appointments and generating leads
  • Accurately maintaining and updating various systems
  • Handling customer enquiries and queries promptly and efficiently
  • Gathering information from asking the right questions
  • Building lasting relationships to ensure repeat business
  • Providing first class customer service
  • Representing the company brand effectively and respectfully
  • Generating information for reports
  • Supporting and leading on projects as and when required

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

What is the expected career progression after this apprenticeship?

There is the intention for a full-time Call Centre Agent role to be offered to the suitable and successful candidate upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

IT skills, Customer care skills, Customer focused, Self-motivated, Resilient, Target driven and organised, Confident outbound calling, Conversational, Able to build customer rapport

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

Benefits: 22 days holiday. Training courses (GDPR, customer service, telephone skills and in-house systems & process training). NEST Pension. Onsite parking. Business mileage compensated. Discounted cinema tickets. Blended working. Development opportunities. Commission on campaign. Agent of the month vouchers. Casual office dress. Fantastic pay; £9.18 to £9.50 per hour

About the employer

Motor Marketing specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. At the heart of our business lies our contact centre based at Harbourgate in Portsmouth. We are always on the lookout for talented and focused individuals to join our growing team. If this seems like the perfect role for you, and you meet the person specification above, please apply today to be the Customer Service Administrator Apprentice at Motor Marketing. We look forward to receiving your application. We look forward to receiving your application!

Employer

MOTOR MARKETING LIMITED

Address

SOUTH OFFICE UNIT 2

HARBOURGATE BUSINESS PARK

SOUTHAMPTON ROAD

PO6 4BQ

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Training

Training provider

PETA LIMITED

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2023